Moved to Fibre Extra from Unlimited Fibre, nothing has changed Upload/Download speedwise.

[#1]

I recently moved from the Unlimited Fibre package to the Fibre Extra package as I realised that I could get a better performance out of the line (Plus a better upload speed is needed) but after it's been changed over today, nothing appears to have changed. The data rate is still the same as it was in the previous package.

I'm wondering if this has something to do with me ordering the package while the address details were wrong when I ordered it (The details have now been fixed) Now the correct details have been updated to my account, regardless my estimated speed should still suggest a major change in both my upload and download speed.

• 66Mb - 80Mb download speed (estimated)
• 19Mb - 20Mb upload speed (estimated)

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ61806167
3. Firmware version:	Software version 4.7.5.1.83.8.226 Last updated 04/10/16
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 00:05:54
6. Data rate:	1999 / 39993
7. Maximum data rate:	22796 / 77496
8. Noise margin:	22.3 / 17.3
9. Line attenuation:	19.6 / 15.9
10. Signal attenuation:	20.1 / 15.9
11. Data sent/received:	0.7 MB / 0.5 MB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID:	PLUSNET-NSK3
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:	PLUSNET-NSK3
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:	90:4d:4a:03:cf:28
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

[#2]

What does it say here for Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed

Log in required and don't post your phone number.

[#3]

When did you upgrade, and when is your billing date? These upgrades tend to happen on your billing date to keep it simple.

[#4]

I don't think you have been upgraded today as your line has both the upstream and downstream speed set to the 40/2 limits. The speed limit at Plusnet would affect only the downstream not the upstream rate. (Plus unless you have a static IP address or are still on the old network, then the speed limit is not applicable)

6. Data rate:	1999 / 39993
7. Maximum data rate:	22796 / 77496

Your router is sync'ing at 77/22 though so you will get a decent speed once the work has been done.

[#5]

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@Strat wrote:

What does it say here for Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed

Log in required and don't post your phone number.

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Telephone number:

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Phone exchange:

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Estimated line speed:

80Mb (This may vary between 66.4Mb and 80Mb) - Checked on 2017-01-17 18:48:01

Current line speed:

80 Mb

@Mustrum wrote:

When did you upgrade, and when is your billing date? These upgrades tend to happen on your billing date to keep it simple.

Upgraded at 16th and the billing data is 24th this month.

@SpendLessTime wrote:

I don't think you have been upgraded today as your line has both the upstream and downstream speed set to the 40/2 limits. The speed limit at Plusnet would affect only the downstream not the upstream rate. (Plus unless you have a static IP address or are still on the old network, then the speed limit is not applicable)

6. Data rate:	1999 / 39993
7. Maximum data rate:	22796 / 77496

Your router is sync'ing at 77/22 though so you will get a decent speed once the work has been done.

Fair enough though isn't the upload speed limited to 2mbps in the Unlimited Fibre package anyways?

[#6 · Accepted solution]

Hello @ExtremeZero

I'm really sorry to hear that you're having issues with your speed. I'm testing your broadband and your router is still in sync at 40/2. It appears the modify order we placed to 80/20 didn't go through as expected.

I'm now placing it again myself and this will complete tomorrow.

Apologies for the inconvenience caused.

[#7]

Thank you. The data rate is now what it should be.

6. Data rate:	19999 / 77711
7. Maximum data rate:	23589 / 77892

[#8]

Awesomeness.

[#9]

I have the same issue although my UL is faster my DL has hardly changed.

User Name [Removed]

Phone exchange:MULBARTON

Estimated line speed:80Mb (This may vary between 66.6Mb and 80Mb) - Checked on 2017-03-02 11:46:23

Current line speed:47 Mb

Thanks

Moderator's note by Mike (Mav): Username removed from a public forum to an area that staff can see.