Massive speed loss on second interface.
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Massive speed loss on second interface.
03-08-2016 8:54 AM
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I logged into my router this morning to add a new machine to the network when I spotted this:
Needless to say I'm not that impressed anyone at Plusnet have any comments?
Re: Massive speed loss on second interface.
03-08-2016 9:01 AM
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Not sure what you want us to say? It looks like something has caused the speed to drop, if you can PM me with which line it is I'll test it and see if there's anything obvious though.
Re: Massive speed loss on second interface.
03-08-2016 9:33 AM
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You’ve said exactly what I was hoping to hear, i.e. it’s not right and needs looking in to so thanks @Chris PM sent.
Re: Massive speed loss on second interface.
03-08-2016 9:43 AM
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Can you run through the fault checker on that account for me please, https://faults.plus.net
Testing the line has found an issue so once you've completed the fault check I'll get this raised and reported.
Description | Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report. |
Main Fault Location | CA |
Sync Status | In Sync |
Downstream Speed | 46.9 Mbps |
Upstream Speed | 16.2 Mbps |
Resolution/Recommendation: Please report fault to BTW for OR investigation.
Re: Massive speed loss on second interface.
03-08-2016 9:56 AM
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Done, and ticket raised.
Re: Massive speed loss on second interface.
03-08-2016 9:57 AM
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Great thanks, I'll go get that pushed through and reply shortly.
Re: Massive speed loss on second interface.
03-08-2016 9:59 AM
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Here are the connection logs FYI
Re: Massive speed loss on second interface.
03-08-2016 10:04 AM
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Ticket updated, we're being asked for an engineer visit. Can you reply to the ticket with the info asked and I'll pick this up.
Re: Massive speed loss on second interface.
03-08-2016 10:21 AM
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Done, and thanks for that graph, didn't know it was that bad. The (dis)advantage of have two connections.
Re: Massive speed loss on second interface.
03-08-2016 10:24 AM
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Can you let me know when you want me to try and get one booked, or is it just asap?
Re: Massive speed loss on second interface.
05-08-2016 4:23 PM
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BTOR Guy left some time ago, with the following result having reset the port (I think that's what he said).
Apparently if I'm not happy with this I've to arrange for a 'Fibre Line Boost' to arrange for a UG engineer to come along and re-make every connection! I know I can be a bit of a git at times but I'm not that bad (yet). I'll wait for now and see if there's any degradation on the line and take it from there, so thanks to @Chris for a speedy result.
Re: Massive speed loss on second interface.
05-08-2016 4:24 PM
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It's looking better, not quite up to full speed but definitely an improvement. Keep an eye on it and let's see how it goes.
Re: Massive speed loss on second interface.
08-08-2016 9:42 AM
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Re: Massive speed loss on second interface.
08-08-2016 10:29 AM
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Ah excellent
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- Re: Massive speed loss on second interface.