Massive speed drop today
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- Re: Massive speed drop today
Massive speed drop today
05-05-2017 6:29 PM
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For some reason my line has dropped from 60Mb to 40Mb today, with a pitiful 4Mb up.
Test done just now.
Tried calling but 15 min wait.
Re: Massive speed drop today
08-05-2017 4:08 PM
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Re: Massive speed drop today
09-05-2017 12:06 AM
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Re: Massive speed drop today
09-05-2017 12:12 PM
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Hi there @HairyMcbiker
Sorry to hear you're having speed problems. Whilst I've just been testing your line, and I can see one of my colleagues has picked up your fault ticket and he'll contact you shortly as it's likely we'll need to arrange an engineer.
Re: Massive speed drop today
09-05-2017 12:16 PM
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@Julian-L - Sorry to hear your upload speed is low. Testing your line isn't identifying any problems, is it possible to try a different device via Ethernet just to narrow down where the issue could be?
Thanks.
Re: Massive speed drop today
09-05-2017 2:14 PM
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@Gandalf yes since no one answered me over the w/e I retried logging it on chat, had started on Sunday buy the chat window hung at the start.
I normally get 60+Mb and 20Mb up, now it is lock at 40Mb and <5Mb down.
This is only since Friday, and on Friday OR was working at the fibre cabinet, coincidence maybe,
Re: Massive speed drop today
09-05-2017 2:48 PM
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Hi HairyMcbiker, We sent you a ticket at 14.27 today in relation to this enquiry, can you check this and then reply so that we can take this further for you.
Re: Massive speed drop today
09-05-2017 9:28 PM
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Good evening
Yes I was told the same today by the plusnet support team, they did line checks etc and reported everything was fine. It still isn't I am getting 41Mb down and 0.03Mb upload. I have tried testing the connection over ethernet on my PC and my laptop and over wireless on my mobile, they all report the same so it's not a cable or a PC problem.
Re: Massive speed drop today
09-05-2017 9:32 PM
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@Julian-L which site were you testing at, and have you logged into the router and seen what the sync and max attainable speeds are?
Re: Massive speed drop today
09-05-2017 9:36 PM
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http://speedtest.btwholesale.com/
Firmware version: Software version 4.7.5.1.83.8.226
Data rate: 9970 / 43874
Maximum data rate: 9969 / 43488
Noise margin: 5.7 / 3.6
Line attenuation: 34.6 / 22.8
Signal attenuation: 34.3 / 20.4
So it looks like I can get 9Mb up which is about normal for my connection but something has changed to trash my upload to 0.03Mb. Have tried resetting and restarting the router to no effect.
Re: Massive speed drop today
10-05-2017 10:10 AM
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I should also add that the results I got were taken when my router was connected directly to the master socket test port, connected to my laptop using ethernet. I have also tried my old BT homehub 5 and this got the same results/
Re: Massive speed drop today
10-05-2017 10:11 AM
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However I DID not receive ANY calls from PN.
I am unable to accept any charges on this I am on a fixed low income and cannot afford to loose £65.
Re: Massive speed drop today
10-05-2017 12:18 PM
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Hi HairyMcbiker, The £65 engineers charge only applies If the engineer finds the problem is with your internal wiring, your equipment, the condition of your property or the Openreach network has been damaged within the boundary of your property by things like building or garden works or if no fault is found, then you will receive a charge of £65 to cover the cost of the engineer. This charge will also apply if you miss the appointment or you cancel without giving us 2 working days' notice - if a fault is found or something not covered above then there would be no charge, taking this into account are you willing to accept the charge if it is one of the above safe in the knowledge that if it is a fault you will have nothing to pay. -Tony.
Re: Massive speed drop today
10-05-2017 12:39 PM
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Re: Massive speed drop today
10-05-2017 12:49 PM
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Hi Mook, it can but not exclusively mean something like how the broadband signal travels through the house, is it thin walls like new houses have or thicker walls in older houses, there can be many different things, the engineer would advise you at the time if it was for this particular reason.
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