Low SNR on FTTC causing very low speeds and connection drops.
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Re: Low SNR on FTTC causing very low speeds and connection drops.
26-11-2016 11:26 PM
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All I want is a reliable connection!
Re: Low SNR on FTTC causing very low speeds and connection drops.
27-11-2016 7:25 PM
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Re: Low SNR on FTTC causing very low speeds and connection drops.
01-12-2016 7:06 PM
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Re: Low SNR on FTTC causing very low speeds and connection drops.
11-12-2016 6:28 PM
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Also I am led to believe that my estate was wired up in the 1970s during a copper shortage/massive price increase, so most of my 900m+ line to the cabinet is aluminium!
Re: Low SNR on FTTC causing very low speeds and connection drops.
24-05-2017 9:40 PM
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Gahh! Speed slowing down to 12Mbps and connection dropping our regularly. Any chance of a connection check from the Plusnet end?
Re: Low SNR on FTTC causing very low speeds and connection drops.
25-05-2017 9:56 AM
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Testing your line is showing:
Test Outcome | Fail | ||||
Test Outcome Code | GTC_FTTC_SERVICE_1625 | ||||
Description | Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report | ||||
Main Fault Location | LN | ||||
Sync Status | In Sync | ||||
Downstream Speed | 16.5 Mbps | ||||
Upstream Speed | 2.1 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | Y | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 1346.7 | ||||
Upstream Rate Assessment | Reasonable | ||||
Downstream Rate Assessment | Reasonable | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2017-05-12T10:00:00 |
I'd advise getting this reported to us as a fault at https://faults.plus.net
Re: Low SNR on FTTC causing very low speeds and connection drops.
25-05-2017 10:07 AM
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It amuses me when it says copper joint, as the infrastructure in my area is all 1970s aluminium!
Re: Low SNR on FTTC causing very low speeds and connection drops.
07-06-2017 10:45 PM
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I filed a fault report yesterday evening and an openreach rang me this morning to say he was visiting to check the line. As usual I explained that I was at work and Plusnet hadn't told me anyone was coming today, which seems normal. How hard can it be to tell customers that an engineer is due?
Anyway, he did something with the line, no idea what, but my download sync speed increased from around 15Mbps to 24Mbps and giving actual download speeds of 22Mbps. Plus no drops yet since.
Re: Low SNR on FTTC causing very low speeds and connection drops.
08-06-2017 11:29 AM
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How hard can it be to tell customers that an engineer is due?
As your fault hasn't been picked up by our faults team and we haven't booked an engineer, we did not know one was going to attend.
Checking the fault report that's with Openreach, we were at no point advised an engineer was going to visit the premises until *after* the engineer notes were left. This is normally something we have to specifically book when a fault reaches a particular state.
Glad to hear the line is performing at expected levels now though.
Re: Low SNR on FTTC causing very low speeds and connection drops.
16-06-2017 12:06 AM - edited 16-06-2017 12:08 AM
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20Mbps ish for 2 days.
18Mbps for next 4 days.
14.6Mbps since.
Boo
Re: Low SNR on FTTC causing very low speeds and connection drops.
16-06-2017 10:18 AM
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If you can reply to the fault ticket advising that the issue is ongoing we'll get this picked up asap.
Re: Low SNR on FTTC causing very low speeds and connection drops.
14-06-2018 7:29 PM
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I have DSL sync at 18.9Mbps but a PPPoE, No response from server side' error on my Draytek 2860. Have updated the firmware to the latest version.
Having looked at my speed tester on my home server the dsl speed has been dropping from a peak of close to 30Mbps down to 15Mbps for the last couple of weeks. Bit rubbish really. Wondering if it's hit a low limit on signal again and can't connect properly. Bang goes all. My BT sport and sky sports on now tv again.
Re: Low SNR on FTTC causing very low speeds and connection drops.
14-06-2018 11:18 PM
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Re: Low SNR on FTTC causing very low speeds and connection drops.
15-06-2018 6:30 AM
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Re: Low SNR on FTTC causing very low speeds and connection drops.
15-06-2018 12:26 PM
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