Low SNR on FTTC causing very low speeds and connection drops.

[#1]

And back again. Router back to syncing at 13.5Mbps and in reality running at under 10Mbps. This has all slowed down again since the 24th.

All I want is a reliable connection!

[#2]

Back to 18/19Mbps since this morning. Most frustrating this can be.

[#3]

Down to 15Mbps for the last couple of days, yay.

[#4]

A couple of engineer visits over the last week. First caused massive slow down from a base of 13Mbps to 6Mbps and killed the upload speed almost completely. 2nd visit yesterday has my router synchronised at 27Mbps down and 2.5Mbps up!

Also I am led to believe that my estate was wired up in the 1970s during a copper shortage/massive price increase, so most of my 900m+ line to the cabinet is aluminium!

[#5]

Gahh!  Speed slowing down to 12Mbps and connection dropping our regularly.  Any chance of a connection check from the Plusnet end?

[#6]

Testing your line is showing:

Test Outcome	Fail
Test Outcome Code	GTC_FTTC_SERVICE_1625
Description	Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report
Main Fault Location	LN
Sync Status	In Sync
Downstream Speed	16.5 Mbps
Upstream Speed	2.1 Mbps
Appointment Required	N
Fault Report Advised	Y
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	1346.7
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Reasonable
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2017-05-12T10:00:00

I'd advise getting this reported to us as a fault at https://faults.plus.net

[#7]

Thanks.

It amuses me when it says copper joint, as the infrastructure in my area is all 1970s aluminium!

[#8]

I filed a fault report yesterday evening and an openreach rang me this morning to say he was visiting to check the line.  As usual I explained that I was at work and Plusnet hadn't told me anyone was coming today, which seems normal.  How hard can it be to tell customers that an engineer is due?

Anyway, he did something with the line, no idea what, but my download sync speed increased from around 15Mbps to 24Mbps and giving actual download speeds of 22Mbps.  Plus no drops yet since.

[#9]

How hard can it be to tell customers that an engineer is due?

As your fault hasn't been picked up by our faults team and we haven't booked an engineer, we did not know one was going to attend.

Checking the fault report that's with Openreach, we were at no point advised an engineer was going to visit the premises until *after* the engineer notes were left. This is normally something we have to specifically book when a fault reaches a particular state.

Glad to hear the line is performing at expected levels now though.

[#10]

Too good to be true for long as always, [-Censored-] infrastructure sucks.

20Mbps ish for 2 days.
18Mbps for next 4 days.
14.6Mbps since.
Boo

[#11]

If you can reply to the fault ticket advising that the issue is ongoing we'll get this picked up asap.

[#12]

Sad times. No broadband for me again.

I have DSL sync at 18.9Mbps but a PPPoE, No response from server side' error on my Draytek 2860. Have updated the firmware to the latest version.

Having looked at my speed tester on my home server the dsl speed has been dropping from a peak of close to 30Mbps down to 15Mbps for the last couple of weeks. Bit rubbish really. Wondering if it's hit a low limit on signal again and can't connect properly. Bang goes all. My BT sport and sky sports on now tv again.

[#13]

I've hooked up the old plusnet router and BT openreach vdsl modem and it's the same. Also tried an alternative filter and no better.

[#14]

Good news. It appears to be back online at around 03:00 this morning.

[#15]

Cheers for the update Wilsonline and I'm glad to see that got turned around quickly. - Adam