Internet dropping out intermittently
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- Re: Internet dropping out intermittently
Internet dropping out intermittently
07-11-2018 11:47 PM
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Re: Internet dropping out intermittently
08-11-2018 10:28 AM
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How are you connecting to the router? Wired or wireless
When you say its "not connected" how do you know this, pages are not loading or you are also checking the router status lights?
Re: Internet dropping out intermittently
08-11-2018 10:38 AM
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As has been said, you need to give us more information on your setup.
Are you using wired or wireless?
Where apprioximately is your router, I'm thinking if you're in a house with a separate floor then that could be an issue.
Re: Internet dropping out intermittently
08-11-2018 11:32 AM
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Re: Internet dropping out intermittently
08-11-2018 5:58 PM - edited 08-11-2018 6:37 PM
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Ok thank you @Levidowding knowing that its both wired and wireless means more potential issues but tells us that the wifi isn't actually at fault (at this stage)
Can you connect to the test plug on the master socket
https://youtu.be/HoGKSVUkdWw?t=32 undo the two screws on the faceplate (shown at 40s) and plug the microfilter in.
Does the broadband work once connected to the test socket?
Re: Internet dropping out intermittently
09-11-2018 8:07 AM
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Thanks @Levidowding
As @krusty has said that just rules out it being a wireless problem, so it seems that is not the case here.
The master socket test is the last thing you can do. If it doesn't make a difference, then I'd think you'd need to raise a fault. Also have you tested the landline for any noise when the broadband is down?
Maybe a staff member can post a visual RADIUS on here to show the disconnects which will show if something is up?
Re: Internet dropping out intermittently
09-11-2018 9:56 AM
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@Alex the reason for the test socket now is to discount internal wiring. plus having only microfilter and test socket means we can see if the microfilters are duff I want to get down to it either being the line or router pretty quickly
Re: Internet dropping out intermittently
09-11-2018 10:16 AM
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Yep @krusty I meant to say test socket, not master on the outside plate. My mistake.
Connect the router there with nothing else is all you can do. Ideally if you have spare hardware to rule that out too then it is a bonus.
Re: Internet dropping out intermittently
09-11-2018 5:08 PM - edited 09-11-2018 5:09 PM
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Hi @Levidowding,
I'm sorry that your connection is dropping and for any inconvenience that this is causing you.
I can see from your RADIUS logs that your connection is dropping frequently:
<img src="http://visualradius.plus.net/visualradius/generated/image1541782996750.png"/><div style="clear:both;"></div>
However, testing your line isn't picking up the cause of this:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 26.7 Mbps | ||||
Upstream Speed | 2.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 1518.6 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Regular Interference Observed on Week Days | ||||
Service Impact | Retrains Observed | ||||
Interference Duration Longest Occurrence | From 23:30 to 23:45 | ||||
Interference Location | Unknown | ||||
Interference Observed In Days | 9 | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream 3dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2018-10-27T17:00:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 27.4 Mbps | 28.4 Mbps | 27.8 Mbps |
Up Stream Line Rate | 1.6 Mbps | 1.9 Mbps | 1.6 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 892.7 Sec |
Retrains | 0.0 | 18.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-11-09T16:41:16Z | 2018-11-09T16:56:16Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
If you've not done so already, I'd recommend that you run through the checks that @krusty and @Alex have suggested - mainly checking for any noise on the landline and connecting the router to the test socket. If the issue persists whilst you're in the test socket, please report it here and let us know when you've completed it.
Re: Internet dropping out intermittently
09-11-2018 10:23 PM
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@EmilyD looking at that graph, i'm suspecting incorrect use or faulty microfilters ...
@Levidowding I'm not sure if you have done the test socket, but can you plug one microfilter into it and then the router and a phone (if you need access) and leave it that way for 24 hours .. if its still causing problems try the other microfilter
And if theres still problems can you do as @EmilyD asks !
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