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PPoE timeouts

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Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

PPoE timeouts

Good morning,
So I've just recently switched to a Fritzbox 7390 and it was stable. Now I've been getting loads of PPoE timeouts, speed hasn't dropped.

I've followed the guides, so settings are correct. I'm also running the master socket to try and rule out any problems.
Any suggestions?

Thanks
Raspberry Pi enthusiast!
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3 REPLIES 3
Highlighted
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: PPoE timeouts

09.11.18
06:59:37
PPPoE error: Timeout. [2 messages since 09.11.18 06:59:23]
09.11.18
06:59:17
DSL is available (DSL synchronization exists with 68658/19995 kbit/s).
09.11.18
06:58:49
DSL synchronization starting (training).
09.11.18
06:58:45
Timeout during PPP negotiation.
09.11.18
06:58:44
Internet connection cleared.
09.11.18
06:58:40
DSL not responding (no DSL synchronization).
Raspberry Pi enthusiast!
If you Like it, give it a Thumbs_Up
Highlighted
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: PPoE timeouts

Any chance staff could have a peak at my line? 🤔
Raspberry Pi enthusiast!
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: PPoE timeouts

Hi @etdsaunders,

 

As requested I've run some testing on both the broadband and phone components of your service and found the below:

 

 09-11-2018 17:19:18    
Circuit Information
Circuit ID: NA Service ID: <REDACTED FOR SECURITY> Current BRAS Profile (CVLAN Rate):
75436
Product Info: FTTC Provisioned BRAS Profile: adsl35000 Profile Info: NA
RAG Status
Overall RAG Line Status
Customer Premises Access Network BTW Network Service Provider Network
Button Bar
Working No Result
Pass End User logged in but not pingable
Fail  
Pass Pass
   
Decision
Problem Explanation: [OD502] OR test has failed and Appointment Not Required.
Resolution/Recommendation: Please report fault to BTW for OR investigation.

 

BC.JPG

On the back of these results I've raised a fault with Openreach and we're being given an estimated response time of 13/11/2018 by 23:59.

 

Please bear in mind that this is an estimate and subject to potential delay but in the same vein could be repaired earlier.

 

If you need anything in the meantime, please don't hesitate to get back in touch.