Incorrect plusnet line speed
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Incorrect plusnet line speed
23-04-2021 9:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fixed! Go to the fix.
Re: Incorrect plusnet line speed
23-04-2021 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you sure your router is actually connecting at 40mbps? It certainly wasn't according to the last data available in the supplier systems. Navigating to the router's Helpdesk pages should tell you.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Incorrect plusnet line speed
23-04-2021 2:29 PM - edited 23-04-2021 2:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Openreach Engineer just been this morning. Seem nice bloke. Repaced new master socket tested the line sync at 40/10 all ok.
https://www.plus.net/wizard/?p=view_question&id=213650507
Re: Incorrect plusnet line speed
23-04-2021 6:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah OK, the profile should have updated now.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Incorrect plusnet line speed
26-04-2021 6:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@bobpullen Could I have KBD GEA TEST please as the fault ticket has been closed but never ran any FTTC GEA Test from the fault team after openreach engineer been.
Re: Incorrect plusnet line speed
28-04-2021 6:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is any plusnet staff please ran the KBD GEA TEST and post here. DLM has retrain the line three times now since the engineer been.
Re: Incorrect plusnet line speed
28-04-2021 7:23 PM - edited 28-04-2021 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @goldenlady46.
I can confirm when testing your connection as seen by the results below we're only currently seeing 34.8Mbps download reaching your router which looks to fall below the 38-40Mbps download estimates we have for your line.
Test Outcome |
Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 34.8 Mbps |
Upstream Speed | 10.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Radio Frequency Ingress | Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Detected |
Estimated Line Length In Metres | 415.5 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Low |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream traffic detected |
Technology | VDSL |
Current 15Min Bin Retrains | 0 |
Last 15Min Bin Retrains | 0 |
DP Type | External |
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off |
Time Stamp | 2021-04-23T23:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 31.4 Mbps | 36.5 Mbps | 33.2 Mbps |
Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
Up Time | 3.0 Sec | 900.0 Sec | 895.7 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2021-04-28T17:56:28Z | 2021-04-28T18:11:28Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Unlike previously however, when testing this time around we aren't picking up any underlying faults or issues that could be behind this so we'd recommend running through a few checks your side to begin ruling a number of internal factors out that could be behind this.
I'd recommend starting with basic checks here: http://goo.gl/p2tpvL
And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the speeds increase. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If you cold please drop us a message when in this set-up and remain connected this was as we can at this point re-test this side looking for any change.
Let us know how it goes.
Re: Incorrect plusnet line speed
28-04-2021 11:08 PM - edited 28-04-2021 11:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here is screenshot
Openreach engineer installed new master socket 5C MK4 and resetted DLM
DLM Retrain 2
DLM retrain 3
It's appear DLM try to reduced target SNR 3dB and interleaved set to Retransmission High as can see the router under advanced setting.
The engineer told us there is no way to get more than 35Meg because the fibre cabinet almost full and suffer in crosstalk
Re: Incorrect plusnet line speed
30-04-2021 12:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Line still stable but awaiting for final last DLM retrain for 3dB target SNR next step
Re: Incorrect plusnet line speed
30-04-2021 6:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
DLM has a final retrain as SNR now at 3dB
Re: Incorrect plusnet line speed
02-06-2021 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@BD I just checked the last time they on 40/10 as I can see line attenuation has a very large jump from 15.5dB to 19.2dB that could result reduced to very low sync rate. Very disappointed with not getting 40/10 they are paying for as they are now struggling streaming Netflix with FTTC down to 21.4/0.5
Re: Incorrect plusnet line speed
02-06-2021 4:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@BD Could I have the latest FTTC GEA Test please as I want to see it.
Re: Incorrect plusnet line speed
02-06-2021 4:23 PM - edited 02-06-2021 4:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@goldenlady46 Fresh from the printer below
GEA Test Detail | |||
Circuit ID | NA | Service ID | [redacted] |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 20.3 Mbps | ||||
Upstream Speed | 0.5 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Radio Frequency Ingress | Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Detected | ||||
Estimated Line Length In Metres | 415.5 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | No Impact Observed | ||||
Interference Duration Longest Occurrence | ;00:00to23:45 | ||||
Interference Location | Customer Premise | ||||
Interference Observed In Days | 14 | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream traffic detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External | ||||
Profile Name | 0.128M-40M Downstream 3dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2021-05-20T16:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 21.3 Mbps | 39.9 Mbps | 38.3 Mbps |
Up Stream Line Rate | 0.5 Mbps | 9.9 Mbps | 9.1 Mbps |
Up Time | 2.0 Sec | 900.0 Sec | 893.3 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2021-06-02T14:46:49Z | 2021-06-02T15:01:49Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
I'd recommend raising a fault at faults.plus.net so we can arrange an engineer visit to investigate further
02-06-2021 6:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf The line was noisey at first then raised the fault. Few moment later the line return to max speed and line attenuation has returned to 15dB from 19dB. Dial 17070 for Quiet Line Test, the noisey has disappear and closed the fault now.
Speed back to normal now. Very odd but don't know what has happen.
Re: Incorrect plusnet line speed
02-06-2021 6:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Incorrect plusnet line speed