Incorrect bill

[#1]

Last month I renewed my contract, and was informed that my next payment would be £25, and would be the same amount going forward. My bill came out and it was for the old amount. The new price was not applied. how do i solve this please?

[#2]

Sorry to see your bill is wrong following renewing your contract.

I understand you've spoken with one of our support advisers and this should be resolved now?

Let us know if you need any further assistance.