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IP profile

FIXED
steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

IP profile

According to BTW speedtest my IP profile is 14.26. I'm pretty certain it should be much higher than this, perhaps the profile needs some adjustment at your end. Thanks. 

12 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: IP profile

What's your line estimate? Check at dslchecker.bt.com

steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: IP profile

Hi,

The Openreach engineer told us we should be able to get around 38Mb/s downstream.

geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: IP profile

Okay thanks for that information I am going to need the figures of the dsl checker though.

steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: IP profile

OK,

The link you provided said our line would support 330 down and 30 up.

SpendLessTime
Aspiring Hero
Posts: 2,444
Thanks: 625
Fixes: 56
Registered: 21-09-2009

Re: IP profile

@steve57

I think you need to post the results (removing your phone number) as that doesn't look right. 

This image below is for 330/30 services, it is the result from the first line in the box that is important. (the result show the fastest available speed at the top, if you had 330/30 towards the bottom of the results that is a totally different product)

fttpcapture.PNG

Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: IP profile

It's the figures from this part we need:

BT_Broadband_-_2016-09-21_09.26.26.png

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: IP profile

Hi,

Yeah, not sure how to show that result on here.

Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: IP profile

You should be able to drag the mouse over that section to select it and then copy/paste in to your post.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: IP profile

Right, 

Those figures are as follows : vdsl range A 54.3  40  10.3  7.2

vdsl range B  40  20.2  8.5  4.6

Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: IP profile

OK you need to raise that as a fault: http://faults.plus.net

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: IP profile

Thanks, 

I'll get onto them right away,cheers

steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: IP profile

Fix

This problem has been solved by a second engineers visit.