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Consistantly slow fibre speed

FIXED
steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Consistantly slow fibre speed

When we changed from ADSL to fibre our download speed was initially around 30Mbs but over the last few months our speed has dropped to a consistant 13.84Mbs. We have carried out all the steps to check for faults at our end including connecting via ethernet cable but the results are the same. Any thoughts? 

10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Consistantly slow fibre speed

Our tests are showing a profile mismatch on your line.

I'm getting that raised for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: Consistantly slow fibre speed

OK, thanks for your quick response.

 

steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: Consistantly slow fibre speed

OK, so now the download speed is actually worse.

steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: Consistantly slow fibre speed

Morning, Mathew 

Could you tell me how long it will take to sort the profile mismatch we talked about on Friday?

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Consistantly slow fibre speed

Unfortunately the fault checker seemed to stall, so it's not reported the issue on correctly. I've just done that manually and we should have more information in the next 48 hours. Sorry for the delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: Consistantly slow fibre speed

Hi,

Any update on our problem?

Thanks.

steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: Consistantly slow fibre speed

Morning,

I was wondering if there was any news on our problem?

 

steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: Consistantly slow fibre speed

Morning, any news on our problem from two weeks ago? Thanks.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Consistantly slow fibre speed

Well Acording to the forum there are 3 staff online Shocked 

But they are avoiding posting Roll eyes for some reason

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Corsair 750HXI Psu , Phanteks Enthoo pro case .
steve57
Dabbler
Posts: 15
Fixes: 2
Registered: 02-09-2016

Re: Consistantly slow fibre speed

Fix

A second visit by an Openreach engineer who changed an obsolete socket fixed the problem.