IP profile
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- Re: IP profile
21-09-2016 5:55 AM
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According to BTW speedtest my IP profile is 14.26. I'm pretty certain it should be much higher than this, perhaps the profile needs some adjustment at your end. Thanks.
Fixed! Go to the fix.
Re: IP profile
21-09-2016 7:27 AM
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What's your line estimate? Check at dslchecker.bt.com
Re: IP profile
21-09-2016 7:42 AM
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Hi,
The Openreach engineer told us we should be able to get around 38Mb/s downstream.
Re: IP profile
21-09-2016 7:45 AM
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Okay thanks for that information I am going to need the figures of the dsl checker though.
Re: IP profile
21-09-2016 7:47 AM
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OK,
The link you provided said our line would support 330 down and 30 up.
Re: IP profile
21-09-2016 8:58 AM
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I think you need to post the results (removing your phone number) as that doesn't look right.
This image below is for 330/30 services, it is the result from the first line in the box that is important. (the result show the fastest available speed at the top, if you had 330/30 towards the bottom of the results that is a totally different product)
Re: IP profile
21-09-2016 9:27 AM
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It's the figures from this part we need:
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP profile
21-09-2016 9:27 AM
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Hi,
Yeah, not sure how to show that result on here.
Re: IP profile
21-09-2016 9:29 AM
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You should be able to drag the mouse over that section to select it and then copy/paste in to your post.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP profile
21-09-2016 9:32 AM
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Right,
Those figures are as follows : vdsl range A 54.3 40 10.3 7.2
vdsl range B 40 20.2 8.5 4.6
Re: IP profile
21-09-2016 9:33 AM
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OK you need to raise that as a fault: http://faults.plus.net
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP profile
21-09-2016 9:35 AM
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Thanks,
I'll get onto them right away,cheers
06-10-2016 4:23 PM
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This problem has been solved by a second engineers visit.
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