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How long between BT disconnection and Plus Net going live?

Clairewebber
Newbie
Posts: 1
Registered: 20-07-2016

How long between BT disconnection and Plus Net going live?

BT have disconnected me so wondering how long before Plus Net comes up?
Phone line is fully transferred and working.
Have the router which is now set up (well plugged in!) as BT defunct! Any guidance would be great! Thanks
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: How long between BT disconnection and Plus Net going live?

Hello there and welcome to the forums. The order has not yet completed, it's still committed for today. Whilst it can complete at any point up to midnight, I would expect it to complete sooner to be honest with a transfer from BT. I'll keep an eye on your account and will let you know when everything is complete.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
paul_blitz
Rising Star
Posts: 79
Thanks: 28
Registered: 20-07-2016

Re: How long between BT disconnection and Plus Net going live?

I moved over to PlusNet 2 days ago: I got a text when I work up to say the phone move had completed.

The Broadband (ADSL with another supplier) was already dead. The PlusNet Fibre connection kicked in just after 6pm, at which point I got an email and a text.... and a load of bandwidth!

 

 

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: How long between BT disconnection and Plus Net going live?

@Clairewebber Your order has completed and I have now activated your account Smiley

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff