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Openreach modem keeps disconnecting

Cheeseford
Newbie
Posts: 4
Registered: 07-05-2014

Openreach modem keeps disconnecting

For the last week or so, my Openreach modem has kept disconnecting and reconnecting. Nothing's changed in my house, so I assume either the modem's failing or something must be up with my line. Any ideas? I've tried disconnecting everything. It disconnects and reconnects even with nothing else plugged into it. If it helps, I'm on the Dursley telephone exchange - 01453. I've tried going through it with the support team, but they can't find any faults.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,382
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Openreach modem keeps disconnecting

Hi there,

 

Line diagnostics are picking up on an "impaired copper joint" that's very likely to be causing the disconnections that you've observed.

 

Please report a fault with us at http://faults.plus.net and we'll raise this with our suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Cheeseford
Newbie
Posts: 4
Registered: 07-05-2014

Re: Openreach modem keeps disconnecting

Cheers, Adam. I've reported the fault.

Cheeseford
Newbie
Posts: 4
Registered: 07-05-2014

Re: Openreach modem keeps disconnecting

Admittedly it took several goes because my connection kept dropping.