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Gateway checker

rongtw
Seasoned Hero
Posts: 6,950
Thanks: 1,515
Fixes: 12
Registered: 01-12-2010

Gateway checker

Is it borked Huh  or is it just because PN setting up new network ?
Which gateway
You are currently connected to gateway pcl-ag02.
This is located in City Lifeline House.

but from tracert via CMD shows  PTW - BNG 02
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11 REPLIES
etdsaunders
Pro
Posts: 235
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Registered: 21-02-2016

Re: Gateway checker

Works fine here  Smiley
You are currently connected to gateway ptn-bng02.
which is also the same via tracert  Cool maybe a ptw-bng issue?
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Superuser
Superuser
Posts: 9,450
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Registered: 06-04-2007

Re: Gateway checker

I am not aware of any reason why the result from the gateway checker should be incorrect. However when reusing IPs during network rearrangement, changing the reverse DNS entries has not been a high priority so either could be wrong.
If you are happy to PM your IP address to me I'll run some diagnostic checks.
David
tfc
Newbie
Posts: 2
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Registered: 26-05-2016

Re: Gateway checker

Again . . . .

 

Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.

Posting the following information as a reply to the Gateway Checker Update topic (which is now locked!) in the Community Announcements forum will help us to diagnose the problem.

  • core1-hu0-9-0-1.southbank.ukcore.bt.net (195.99.127.2) 4.482 ms
  • 195.99.125.139 (195.99.125.139) 4.417 ms

Does this have anything to do with the fact that my ISP is now shown as "Guidant - Hong Kong" when I look using whois.arin.net via Fing, or IPNetInfo.

 

NetRange: 209.93.180.128 - 209.93.180.255

CIDR: 209.93.180.128/25

NetName: GUIDANT-HKG1

NetHandle: NET-209-93-180-128-1

Parent: PLUSNET5 (NET-209-93-0-0-1)

NetType: Reassigned

OriginAS:

Customer: GUIDANT - HONG KONG (C0108698Cool

RegDate: 1998-06-05

Updated: 2005-05-09

Ref: https://whois.arin.net/rest/net/NET-209-93-180-128-1

 

CustName: GUIDANT - HONG KONG

Address: tungwai commercial bldg, 109-112 gloucester, suite 2401

Address: Wangchai,

City:

StateProv:

PostalCode:

Country: HK

RegDate: 1998-06-05

Updated: 2011-03-19

Ref: https://whois.arin.net/rest/customer/C01086988

 

My address is in the 209.93.180 range of addresses (within the range allocated to Guidant Hong Kong).

 

Does this mean our details and data are being handled in Hong Kong, (with or without Chinese government 'assistance'? Or are PlusNet moving into supplying services to Hong Kong?

 

It doesn't quite ring true with the Plusnet Yorkshire adverts.

 

 

andytay
Rising Star
Posts: 95
Thanks: 15
Registered: 17-05-2016

Re: Gateway checker

Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.

Posting the following information as a reply to the Gateway Checker Update topic in the Community Announcements forum will help us to diagnose the problem.

  • 195.99.126.139 (195.99.126.139) 2.957 ms
  • lts3.bt622-12.plus.net (212.159.1.195) 4.611 ms
  • gi7-1-161.pcl-gw01.plus.net (84.93.255.81) 3.259 ms

I'm confused?

So what is my problem and how can i fix it?

Community Gaffer
Community Gaffer
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Registered: 05-04-2007

Re: Gateway checker

So what is my problem and how can i fix it?

 

Are you having any problems with your connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
andytay
Rising Star
Posts: 95
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Registered: 17-05-2016

Re: Gateway checker

just resolver issues and slow loading web pages

Community Gaffer
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Registered: 04-04-2007

Re: Gateway checker


tfc wrote:

My address is in the 209.93.180 range of addresses (within the range allocated to Guidant Hong Kong).

Does this mean our details and data are being handled in Hong Kong, (with or without Chinese government 'assistance'? Or are PlusNet moving into supplying services to Hong Kong?

It doesn't quite ring true with the Plusnet Yorkshire adverts.

It means neither. The range your IP is assigned from has been used by others prior to us acquiring it. Because this is an ARIN address, it's likely it will stay registered to an entity outside of the UK, however the popular geo-location databases should all have been updated to show UK as the location of use.


I've a suspicion the problem you're seeing is related to this.

andytay wrote:
  • 195.99.126.139 (195.99.126.139) 2.957 ms
  • lts3.bt622-12.plus.net (212.159.1.195) 4.611 ms
  • gi7-1-161.pcl-gw01.plus.net (84.93.255.81) 3.259 ms

I'm confused?

So what is my problem and how can i fix it?

Looks like 84.93.255.81 has the wrong rDNS assignment. That will also need fixing by us. The gateway is ptw-bng02.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 9,450
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Registered: 06-04-2007

Re: Gateway checker


bobpullen wrote:
andytay wrote:
  • 195.99.126.139 (195.99.126.139) 2.957 ms
  • lts3.bt622-12.plus.net (212.159.1.195) 4.611 ms
  • gi7-1-161.pcl-gw01.plus.net (84.93.255.81) 3.259 ms

I'm confused?

So what is my problem and how can i fix it?

Looks like 84.93.255.81 has the wrong rDNS assignment. That will also need fixing by us. The gateway is ptw-bng02.


@bobpullen As a short-term measure until the rDNS entry is updated I've corrected that by applying a temporary fix to the gateway checker.

Also I've assumed that 195.99.125.139 (from the earlier report) which lacks rDNS is psb-ir01. Is that correct?

David
Community Gaffer
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Re: Gateway checker


spraxyt wrote:

Also I've assumed that 195.99.125.139 (from the earlier report) which lacks rDNS is psb-ir01. Is that correct?

Not sure. If @tfc can post an outbound traceroute then we should be able to confirm?

Bob Pullen
Plusnet Product Team
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tfc
Newbie
Posts: 2
Thanks: 1
Registered: 26-05-2016

Re: Gateway checker

Thank you everyone.

Here is the tracert as requested.

Tracing route to e10088.dspb.akamaiedge.net [104.82.197.203]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.10.74.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    19 ms    18 ms    19 ms  be3-3104.psb-ir01.plus.net [195.166.143.136]
  5    19 ms    18 ms    19 ms  core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
  6    20 ms    18 ms    18 ms  core3-hu0-1-0-0.faraday.ukcore.bt.net [195.99.127.32]
  7    18 ms    18 ms    21 ms  peer1-et-3-3-0.faraday.ukcore.bt.net [62.6.201.165]
  8    19 ms    19 ms    18 ms  195.99.126.19
  9    18 ms    18 ms    17 ms  a104-82-197-203.deploy.static.akamaitechnologies.com [104.82.197.203]

Trace complete.

 

 

 

My gateway is now reported as:-

You are currently connected to gateway psb-ir01.

This is located in Southbank Point of Presence.

 

IPNetInfo now tells me :-

 

NetRange: 209.93.0.0 - 209.93.255.255

CIDR: 209.93.0.0/16

NetName: PLUSNET5

NetHandle: NET-209-93-0-0-1

Parent: NET209 (NET-209-0-0-0-0)

NetType: Direct Allocation

OriginAS: AS6871

Organization: INFONET Services Corporation (INFO)

RegDate: 1997-06-04

Updated: 2016-01-19

Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE

Ref: https://whois.arin.net/rest/net/NET-209-93-0-0-1

 

OrgName: INFONET Services Corporation

OrgId: INFO

Address: 2160 East Grand Avenue

City: El Segundo

StateProv: CA

PostalCode: 90245-1022

Country: US

RegDate:

Updated: 2011-11-30

Ref: https://whois.arin.net/rest/org/INFO

 

Fing still tells me Guidant - Hong Kong, with Location of Hong Kong.

Superuser
Superuser
Posts: 9,450
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Fixes: 52
Registered: 06-04-2007

Re: Gateway checker

Thanks @tfc

The outbound trace confirms my gateway assumption for your IP (psb-ir01) is correct. The checker tool now reports that. Smiley

The IPNetInfo record for the range seems correct. The Fing information is (at best) well out of date.

David