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Fttc connection getting slower and slower ticket 141679830

Adamtemp
Grafter
Posts: 35
Thanks: 3
Registered: ‎12-06-2016

Fttc connection getting slower and slower ticket 141679830

I was syncing at full 80/20 now down to 59.9/20 estimate was 80 - 64.7

 

On doing some research it looks like my exchange has capacity issues on the bt forums.

I can understand my throughput being affected but not my sync am I missing something ?

from the helpdesk page

6. Data rate: 19999 / 59926
7. Maximum data rate: 27668 / 68611
8. Noise margin: 15.2 / 8.2
9. Line attenuation: 16.8 / 14.4
10. Signal attenuation: 16.7 / 14.4
GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
12 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,639
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Fttc connection getting slower and slower ticket 141679830

Hi Adam,

 

There's not much we can do at the moment as supplier systems are down most of today for maintenance.

 

I will check back after this completes at 5pm to check for updates and follow things up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Adamtemp
Grafter
Posts: 35
Thanks: 3
Registered: ‎12-06-2016

Re: Fttc connection getting slower and slower ticket 141679830

Thanks @adamwalker

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Adamtemp
Grafter
Posts: 35
Thanks: 3
Registered: ‎12-06-2016

Re: Fttc connection getting slower and slower ticket 141679830

any update @adamwalker

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Plusnet Help Team
Plusnet Help Team
Posts: 13,639
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Fttc connection getting slower and slower ticket 141679830

Sorry I wasn't able to get back to you on Saturday, I'm unable to see any obvious issues but can see you've raised a fault so we'll look into that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Adamtemp
Grafter
Posts: 35
Thanks: 3
Registered: ‎12-06-2016

Re: Fttc connection getting slower and slower ticket 141679830

Thanks on twitter was told a vlan issue and on digging found a bt retail forum post about my exchange having issues !

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Adamtemp
Grafter
Posts: 35
Thanks: 3
Registered: ‎12-06-2016

Re: Fttc connection getting slower and slower ticket 141679830

@adamwalker the main issue is sync now below estimate as in the first post

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Plusnet Help Team
Plusnet Help Team
Posts: 13,639
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Fttc connection getting slower and slower ticket 141679830

Hi Adam,

 

It looks like an engineer visit would be the most appropriate option next. I'll drop you an update on the ticket shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Adamtemp
Grafter
Posts: 35
Thanks: 3
Registered: ‎12-06-2016

Re: Fttc connection getting slower and slower ticket 141679830

Responed to the ticket

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Adamtemp
Grafter
Posts: 35
Thanks: 3
Registered: ‎12-06-2016

Re: Fttc connection getting slower and slower ticket 141679830

@adamwalker still no update to ticket 2 days on ? after I gave my availability ?

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Plusnet Help Team
Plusnet Help Team
Posts: 13,639
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Fttc connection getting slower and slower ticket 141679830

Sorry to see no one has replied yet. I've picked that up again and should be able to get that booked within the next couple of hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Adamtemp
Grafter
Posts: 35
Thanks: 3
Registered: ‎12-06-2016

Re: Fttc connection getting slower and slower ticket 141679830

again a reminder nothing showing on the ticket @adamwalker

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Community Gaffer
Community Gaffer
Posts: 17,674
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Registered: ‎05-04-2007

Re: Fttc connection getting slower and slower ticket 141679830

I can see Adam has replied to the ticket and confirmed the engineer appointment, let us know how that goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff