Fttc connection getting slower and slower ticket 141679830
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Fttc connection getting slower and slower ticket 141679830
21-01-2017 10:59 AM
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I was syncing at full 80/20 now down to 59.9/20 estimate was 80 - 64.7
On doing some research it looks like my exchange has capacity issues on the bt forums.
I can understand my throughput being affected but not my sync am I missing something ?
from the helpdesk page
6. Data rate: | 19999 / 59926 |
7. Maximum data rate: | 27668 / 68611 |
8. Noise margin: | 15.2 / 8.2 |
9. Line attenuation: | 16.8 / 14.4 |
10. Signal attenuation: | 16.7 / 14.4 |
Re: Fttc connection getting slower and slower ticket 141679830
21-01-2017 12:18 PM
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Hi Adam,
There's not much we can do at the moment as supplier systems are down most of today for maintenance.
I will check back after this completes at 5pm to check for updates and follow things up for you.
Re: Fttc connection getting slower and slower ticket 141679830
21-01-2017 12:25 PM
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Thanks @adamwalker
Re: Fttc connection getting slower and slower ticket 141679830
23-01-2017 8:50 AM
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any update @adamwalker
Re: Fttc connection getting slower and slower ticket 141679830
23-01-2017 11:54 AM
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Re: Fttc connection getting slower and slower ticket 141679830
23-01-2017 11:56 AM
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Thanks on twitter was told a vlan issue and on digging found a bt retail forum post about my exchange having issues !
Re: Fttc connection getting slower and slower ticket 141679830
23-01-2017 12:28 PM
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@adamwalker the main issue is sync now below estimate as in the first post
Re: Fttc connection getting slower and slower ticket 141679830
24-01-2017 1:21 PM
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Re: Fttc connection getting slower and slower ticket 141679830
24-01-2017 1:39 PM
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Responed to the ticket
Re: Fttc connection getting slower and slower ticket 141679830
26-01-2017 4:45 PM
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@adamwalker still no update to ticket 2 days on ? after I gave my availability ?
Re: Fttc connection getting slower and slower ticket 141679830
27-01-2017 2:41 PM
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Re: Fttc connection getting slower and slower ticket 141679830
30-01-2017 2:47 PM
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again a reminder nothing showing on the ticket @adamwalker
Re: Fttc connection getting slower and slower ticket 141679830
31-01-2017 2:07 PM
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I can see Adam has replied to the ticket and confirmed the engineer appointment, let us know how that goes.
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- Re: Fttc connection getting slower and slower tick...