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Frequent dropped connection following "PPP LCP Send Termination Request [User request]"

shaaaaaake
Hooked
Posts: 6
Registered: ‎31-03-2020

Frequent dropped connection following "PPP LCP Send Termination Request [User request]"

For the past week or so I've been getting very frequent connection drops, it's happening on average once an hour or so and is making working from home very difficult!

Here's the log entries from this morning which I believe to be pertinent (I've removed all the other stuff):

 

12:18:25, 30 Apr.    (6712386.250000) PTM over DSL is down after 47 minutes uptime
12:18:25, 30 Apr.    (6712386.250000) PPPoE is down after 46 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
12:18:22, 30 Apr.    (6712383.320000) PPP LCP Send Termination Request [User request]

11:30:21, 30 Apr.    (6709501.790000) PTM over DSL is down after 50 minutes uptime
11:30:21, 30 Apr.    (6709501.780000) PPPoE is down after 49 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
11:30:18, 30 Apr.    (6709498.860000) PPP LCP Send Termination Request [User request]

10:39:33, 30 Apr.    (6706453.990000) PTM over DSL is down after 2 minutes uptime
10:39:33, 30 Apr.    (6706453.980000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
10:39:30, 30 Apr.    (6706451.090000) PPP LCP Send Termination Request [User request]

10:36:27, 30 Apr.    (6706268.250000) PTM over DSL is down after 132 minutes uptime
10:36:27, 30 Apr.    (6706268.240000) PPPoE is down after 131 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
10:36:24, 30 Apr.    (6706265.340000) PPP LCP Send Termination Request [User request]

08:22:08, 30 Apr.    (6698209.200000) PTM over DSL is down after 89 minutes uptime
08:22:08, 30 Apr.    (6698209.200000) PPPoE is down after 88 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
08:22:05, 30 Apr.    (6698206.290000) PPP LCP Send Termination Request [User request]

06:51:42, 30 Apr.    (6692783.440000) PTM over DSL is down after 5 minutes uptime
06:51:42, 30 Apr.    (6692783.440000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
06:51:40, 30 Apr.    (6692780.580000) PPP LCP Send Termination Request [User request]

06:45:14, 30 Apr.    (6692394.910000) PTM over DSL is down after 177 minutes uptime
06:45:14, 30 Apr.    (6692394.910000) PPPoE is down after 177 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
06:45:11, 30 Apr.    (6692392.110000) PPP LCP Send Termination Request [User request]

 

The rest of the log is filled with client association/disassociation (I believe these are WiFi related, could they be people's phones walking or driving past my house?) and blocked remote administration requests, which Google tells me are usual and should be ignored. The blocked administration requests are far more numerous than my connection drops and don't appear to immediately precede the drops.

Anyone have any ideas on what's causing the drops? Would a new router help, or any settings I can change? I can post more log information if needed.

1 REPLY 1
shaaaaaake
Hooked
Posts: 6
Registered: ‎31-03-2020

Re: Frequent dropped connection following "PPP LCP Send Termination Request [User request]&quot

Here's my helpdesk page:

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ83941680
3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated 20/02/19
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 01:04:26
6. Data rate: 6242 / 23644
7. Maximum data rate: 6216 / 31157
8. Noise margin: 6.3 / 7.2
9. Line attenuation: 36.6 / 27.0
10. Signal attenuation: 36.0 / 25.5
11. Data sent/received: 51.9 GB / 1489.7 GB
12. Broadband username:  
13. 2.4 GHz Wireless network/SSID:  
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:  
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address:  
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0