Fibre upgrade due today

[#1]

I was expecting an upgrade to fibre today but nothing's happened yet - username gardnerfoxlane

[#2]

While you wait for a member of staff to confirm, you can do a quick check for yourself to see if the order has a completion date of today.

Have a look at the BT Wholesale checker site at https://www.dslchecker.bt.com/adsl/adslchecker.welcome

Enter your phone number and look in the text below the results table.

It will say if there is an open order on your line and more importantly the date it is due to be completed.

All orders may complete anytime up to midnight of the expected go live date.

[#3]

That tells me the completion date is 15/11/2018 - ie tomorrow.

[#4]

So another 29 hours for Plusnet and their supplier to do the deed.

[#5]

Nice of them to keep me informed.

[#6]

Unfortunately for a communications company, they are abysmal at communicating to the customers.

Been here for 9 years and it gets worse each year.

[#7]

Apologies for the lack of communication on your order. I'll pass feedback on regard this.

Your order is still showing as committed for today, so hopefully you're not waiting much longer now.