Fibre installed today - slow connection
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- Fibre installed today - slow connection
Fibre installed today - slow connection
21-05-2015 2:31 PM
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Open reach installed fibre today when the engineer tested connection it was syncing at 55 down and 15 up.
Plus net router all set-up , ran a speed test and i,m getting 5.6 down 13 up on both Bt and speedtest.net .
I have bypassed the router and plugged the modem direct to Pc results are the same :-[.
Any advice ?
Thanks
Nick
Re: Fibre installed today - slow connection
21-05-2015 2:56 PM
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Re: Fibre installed today - slow connection
21-05-2015 3:06 PM
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37 down 13 up
A very happy customer thank you
Re: Fibre installed today - slow connection
21-05-2015 3:07 PM
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Re: Fibre installed today - slow connection
21-05-2015 4:03 PM
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I have been having exactly the same problem since being upgraded to fibre last week. I'm syncing at 80Mbps and only getting 23 when connected directly to the router. Do you have a magic fix that would also work for me please?
Re: Fibre installed today - slow connection
21-05-2015 4:14 PM
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I can't see any issues with your account, I've moved our profile down slightly and then back to the full 40Mbps just to make sure there were no problems with that. It might be worth a disconnect/reconnect to see if that's helped at all.
The issue is with our faults team so they'll get back on this.
Re: Fibre installed today - slow connection
21-05-2015 4:30 PM
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You're a STAR!!!!!
It's now 37.4 Down, 13.66 Up over a wireless link. Talk about things that go bump in the night!
Thanks again.
Re: Fibre installed today - slow connection
21-05-2015 5:57 PM
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I'll pass your thanks on to Chris Glad it's sorted!
Re: Fibre installed today - slow connection
22-05-2015 6:21 PM
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Can you try the same sync speed adjustment on my connection and see if that straightens things out?
I already have a ticket raised (no 102299054) but they haven't been able to get anywhere yet but I don't think they have tried this particular fix yet.
Re: Fibre installed today - slow connection
22-05-2015 7:12 PM
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I've done this for you, please disconnect/reconnect to give it a nudge. Hope this helps!
Re: Fibre installed today - slow connection
22-05-2015 7:31 PM
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Much appreciated. Thank you
Re: Fibre installed today - slow connection
22-05-2015 7:45 PM
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Re: Fibre installed today - slow connection
23-05-2015 12:54 PM
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thanks
Re: Fibre installed today - slow connection
25-05-2015 11:19 AM
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Re: Fibre installed today - slow connection
25-05-2015 11:42 AM
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Shouldn't things be fixed though so it stops happening in the first place. Not really acceptable for a known problem which has been in place for at least a year is causing someone not to have the correct speed for weeks on end.
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