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Slower Speed

rolyberkin
Newbie
Posts: 1
Registered: ‎25-05-2015

Slower Speed

Hi
I had fibre installed last week and due to the plusnet router not turning up (still waiting after 2 x weeks?) I have had to plug into an old Billion 7800n, the speeds the engineer got were 37 and 17 although I can now only achieve 25 and 10, the connection also seems a bit erratic and when streamong radio it keeps dropping out, is this to do with the router I am using, line issues or something else please?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,974
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Slower Speed

The connection seems stable from what I can see.

However the sync speeds are below your estimate of 38mbps.
I'd recommend raising a fault using the link below
https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team