Fibre installed today. Need assistance to upgrade to full speed.
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Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 11:26 AM
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Just had my fibre connection installed this morning and the engineer has confirmed it is syncing at the full 80/20 speed as I had expected. The checker only estimated 12.5mbps and so the sales team would not let me order Fibre Extra. Now it syncing at full speed, can someone assist me in getting the extra product enabled please?
Thanks, Andy.
Re: Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 1:14 PM
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Quote Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps
Looking good so I've switched the packages around. You ok to log into your router and disconnect/connect?
Matty
Re: Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 1:40 PM
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I have disconnected and now rebooted the HomeHub. Should that be all that is required?
Also, can you confirm I will be on the discounted rate? I have a message from the sales team of what the Fibre Extra rate would be if I got upgraded.
Cheers, Andy.
Re: Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 1:47 PM
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Re: Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 2:14 PM
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I also checked the link below and this morning it reported 40mb line speed with my phone number but now it is showing 80mb line speed but with a totally different phone number and exchange!
Any ideas?
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 2:15 PM
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Re: Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 2:22 PM
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My apologies donka.
Re: Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 2:25 PM
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Re: Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 2:32 PM
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I've checked the exchange again and it is correctly showing my speed as 80mb with the correct telephone number and exchange.
Thanks again, I really appreciated the support.
Andy.
Re: Fibre installed today. Need assistance to upgrade to full speed.
21-07-2015 2:33 PM
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Re: Fibre installed today. Need assistance to upgrade to full speed.
26-07-2015 10:29 PM
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Thanks for the assistance.
Re: Fibre installed today. Need assistance to upgrade to full speed.
27-07-2015 2:14 PM
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