Fibre disconnecting

[#1]

Hi,

Noticed that my fibre keeps disconnecting, it reconnects fine on it own and works quite happily for a while but will disconnect again. I only noticed this regularly yesterday (about 15:00 to 18:00). Over about 90 mins it may have disconnected about 4 times. Could you check the line logs to see if anything is wrong with the line?

Thanks

Simon

[#2]

Actually, it occurred at 18:14 and then happened about 10 - 30 mins latter a couple more times

[#3]

I've been having a similar problem with it intermittently dropping connection and the router light going orange. it's happened a couple of times a week since we moved to plusnet but recently its got worse, we've lost connection 3 times in the last hour and a half. I've tried plugging the router into the test socket and unplugging everything else on the line but we're still having issues.

Callum

[#4]

Hi,

I'm plugged into the master socket (we only have one) I'm using the filters that came with the router and the dial tone is fine.

Thanks
Simon

[#5]

Hi Simon,

Thanks for your time on the phone this evening. I've added a support ticket to your account with some further checks and will call you back tomorrow morning as discussed. For reference, the support ticket can be viewed here.

[#6 · Accepted solution]

There was an issue with the line and is all sorted