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Fibre broadband still not active
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Fibre broadband still not active
29-09-2018 9:10 PM - edited 29-09-2018 9:19 PM
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I was meant to go live on the 28th September but it has not activated but my services with sky have stopped. I have been lied to by advisors Refused to let me speak to a manager and constantly being told different stories unless my broadband is activated urgently and this matter is resolved I'm going to Ofcom and the Communication Ombudsman regarding my treatment as a customer.
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Re: Fibre broadband still not active
30-09-2018 12:00 PM - edited 30-09-2018 12:01 PM
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Before you go to the Regulator you will need to give Plusnet the opportunity to resolve your complaint, the Regulator won't intervene until you have reached a Deadlock with your supplier, regardless of who that is.
If you haven't already spoken to Plusnet you need to do so to give them the opportunity to fix the issue.
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Re: Fibre broadband still not active
01-10-2018 4:19 PM
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