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Fibre Speed
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- Re: Fibre Speed
Fibre Speed
20-08-2015 1:35 PM
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Hello people. Would someone from Plusnet mind checking my line please. I upgraded to 70MB fibre today from ADSL and my download speed is stuck around 13MB. Or is this normal?
Edit: I should probably mention my upload speed is at 13MB which seems normal.
Edit: I should probably mention my upload speed is at 13MB which seems normal.
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Re: Fibre Speed
20-08-2015 1:55 PM
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probably just waiting for your speed to update on Plusnet's systems!
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Re: Fibre Speed
20-08-2015 1:58 PM
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...or a CRT member to nudge it
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 3 of 8
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Re: Fibre Speed
20-08-2015 2:02 PM
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Thank you guys!
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Re: Fibre Speed
20-08-2015 2:02 PM
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Re: Fibre Speed
20-08-2015 3:58 PM
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@abs
Check this link to see what speed Plusnet has set your line to https://portal.plus.net/my.html?action=data_transfer_speed
It will request your Plusnet username and password.
Once it has been increased to the correct fibre speed, you will need to log onto your router and find the "Disconnect" button. Click that and then wait 30 seconds during which time the button with change to "Connect". Click "Connect" and you will be back on-line with the new speed within moments.
Check this link to see what speed Plusnet has set your line to https://portal.plus.net/my.html?action=data_transfer_speed
It will request your Plusnet username and password.
Once it has been increased to the correct fibre speed, you will need to log onto your router and find the "Disconnect" button. Click that and then wait 30 seconds during which time the button with change to "Connect". Click "Connect" and you will be back on-line with the new speed within moments.
Ex - Plusnet Customer (2009 - 2023) now with BT
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Re: Fibre Speed
20-08-2015 6:48 PM
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Ok, so I followed the link and it says my current line speed is 72MB. I disconnected and reconnected the router through it's IP address several times but the speed is still the same. I also tried connecting a laptop directly to the router with an ethernet cable with the same results.
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Re: Fibre Speed
20-08-2015 9:08 PM
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You need to get on to Plusnet either phone or web chat as this looks like an error somewhere in the set-up either at Plusnet or BTW as the Plusnet staff are not commenting on this thread.
Ex - Plusnet Customer (2009 - 2023) now with BT
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