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Modem

lenny
Grafter
Posts: 207
Registered: ‎04-05-2015

Modem

When you subscribe to plusnet fibre do the open reach engineers fit a HG612  modem, so I could use my billion 7800n or 7800dxl router or would I have to buy  a new all in one
cheers
Chrs
3 REPLIES
Terranova667
Pro
Posts: 1,320
Thanks: 77
Fixes: 3
Registered: ‎19-02-2014

Re: Modem

The openreach modem that they install is pot luck depending on what the engineer has in their van at the time, it could be the HG612 or it could be a ECI model you wont know until they show up. 
Plusnet Help Team
Plusnet Help Team
Posts: 13,642
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Modem

If you'd prefer a  HG612 we can cancel your order, resubmit it as self-install and ship you one of those.
Otherwise feel free to replace what the engineer installs with your own VDSL modem router.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
lenny
Grafter
Posts: 207
Registered: ‎04-05-2015

Re: Modem

Thanks for replys