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Fibre Extra

FIXED
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leef500
Newbie
Posts: 2
Registered: 2 weeks ago

Fibre Extra

Recently upgraded from unlimited fibre to unlimited fibre extra and my speed has actually gone down from 50Mbps to 45 Mbps.

 

Anybody else found this to be the same for them ?

3 REPLIES 3
RealAleMadrid
Aspiring Champion
Posts: 907
Thanks: 369
Fixes: 17
Registered: ‎07-07-2009

Re: Fibre Extra

PlusNet have done you ..proud:smiley:

What FTTC product were you on before going to fibre extra? You can't get more than 40Mbps on standard fibre, were you on the rare 55/10 service. In that case you won't get any increase by going to fibre extra.

What does the checker state for your phone number https://www.dslchecker.bt.com/

leef500
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Fibre Extra

pluspeed.jpg

DSL check. note the observed speed


 

Plusnet Help Team
Plusnet Help Team
Posts: 1,469
Thanks: 284
Fixes: 84
Registered: ‎26-03-2018

Re: Fibre Extra

Fix

Hi @leef500,

 

I'm sorry to hear that your speed has dropped following your move to fibre extra. I've tested your line and it's currently syncing at 47.8mbps down. As this is within the estimated speed for the line, we're unable to investigate this any further I'm afraid.

 

In terms of our unlimited fibre accounts, these are normally provisioned on 40/10, so a maximum sync speed of 40 down and 10 up. However, it sounds like you may have previously been on the legacy 55/10 fibre product.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team