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Fibre Extra - Huge speed drop and constant dropouts.

FIXED
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Msc
Newbie
Posts: 3
Registered: ‎29-10-2018

Fibre Extra - Huge speed drop and constant dropouts.

This has been happening for a while now. I’m unable to do a wired connection test with the devices I currently have. Can someone please test my line and see what’s wrong? I’ve tried a few speed test websites and the download speed stays at around 1mbs to 2.8mbs. The speed test that is linked in the forum uses Flash which I can’t use, but I will attach an alternate result.

I am confident in this not being a device problem, as I have tested the speed on three different devices.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 114
Fixes: 31
Registered: ‎06-08-2018

Re: Fibre Extra - Huge speed drop and constant dropouts.

Fix

Hi @Msc,

Please accept my apologies for the issue with your broadband speed.

After testing the line, I have detected a low speed of 3.1Mbps with multiple drops in the circuit and a potential external fault. This has now been raised to our suppliers and the estimated response time is 24 - 72 working hours. You can monitor the progress of the fault here.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional