Fibre Broadband down ME8
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02-06-2021 5:36 PM
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ME8 7XQ
Fixed! Go to the fix.
Re: Fibre Broadband down ME8
02-06-2021 6:13 PM
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In the first instance, treat this as a telephone service fault and report it to your telephone provider. If the telephone provider is Plusnet, you can use the automated phone line trouble shooter - see the link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Fibre Broadband down ME8
02-06-2021 6:23 PM
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Re: Fibre Broadband down ME8
02-06-2021 6:46 PM
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@Gunnill If it's affecting a large number of premises it will be a local area service outage so Openreach should be onto it, but all you can do is report it to Plusnet who will pass the message on to their "supplier"
Re: Fibre Broadband down ME8
02-06-2021 6:52 PM
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Thx
Re: Fibre Broadband down ME8
02-06-2021 7:45 PM - edited 02-06-2021 7:46 PM
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@Gunnill No you have to phone customer support, or if you have an internet connection on your mobile phone try and raise a fault online at ...
03-06-2021 8:39 AM
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Hi @Gunnill I've been looking into this for you and the tests aren't showing any issues now but I can see you're back up and running from around 9pm last night. Let us know if there are any further problems.
Re: Fibre Broadband down ME8
03-06-2021 8:42 AM
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Yes thank you Internet returned 21.00 hours yesterday. Openreach appear to be working on the lines about a mile away. Affected a large area. Still working in the same location today !!!!!!!
Thank you for your help
Mike
Re: Fibre Broadband down ME8
03-06-2021 8:48 AM
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Thanks for the update @Gunnill
Ah nice, glad to see the engineers were on it quickly and they're continuing their efforts to fix the fault.
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