Fiber speed is not right?? Wrong profile??
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Fiber speed is not right?? Wrong profile??
10-05-2018 11:03 AM - edited 10-05-2018 11:22 AM
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And Im on the fastest fiber extra I should be getting at least 55mb down but I'm getting 11/7mb down 10mb up.
On TT I was getting constant speeds of 55mb
Please can someone help ?
Am I on the wrong profile?
Thanks
Re: Fiber speed is not right?? Wrong profile??
10-05-2018 12:02 PM
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Hi @greens117
I had a look at your connection and you are currently syncing at 47.1Mbps which is above the outside estimate of
33.8 - 41.4Mbps our supplier has provided for you line.
I did notice, however, that you were on a hot VLAN. This basically means that the part of our suppliers network your connection is routed through at the exchange is congested and having capacity issues.
I've discussed this with our suppliers and they've arranged to move your circuit to a different VLAN/part of their network.
We're expecting this to happen within the next 48 hours.
I've placed an open ticket on your account and we shall update this once we have more information.
Kind Regards,
Alisdair
Re: Fiber speed is not right?? Wrong profile??
10-05-2018 11:27 PM - edited 10-05-2018 11:31 PM
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Although I'm meant to be getting the ultra high fiber witch I payed four?
Talktalk was sync at 70+
Re: Fiber speed is not right?? Wrong profile??
11-05-2018 11:48 AM
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I can see that when you signed up we gave you a estimate of between 40 and 62mbps.
Unfortunately your current sync speeds are within this range so we wouldn't be able to progress this as a fault.
With regards to moving you to a different VLAN we've been advised this is due to complete Monday.
Apologies for any inconvenience caused.
Re: Fiber speed is not right?? Wrong profile??
14-05-2018 9:37 AM
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Re: Fiber speed is not right?? Wrong profile??
14-05-2018 12:54 PM
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Hi @greens117,
I've checked for an update on the VLAN change and it's not gone through yet. We're expecting this to complete by midnight tonight at the latest, so we'll check back on this for you tomorrow.
Re: Fiber speed is not right?? Wrong profile??
15-05-2018 1:54 PM
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Re: Fiber speed is not right?? Wrong profile??
16-05-2018 12:34 PM
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Re: Fiber speed is not right?? Wrong profile??
16-05-2018 1:44 PM
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Re: Fiber speed is not right?? Wrong profile??
16-05-2018 1:47 PM
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Re: Fiber speed is not right?? Wrong profile??
17-05-2018 4:37 PM
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Re: Fiber speed is not right?? Wrong profile??
19-05-2018 3:42 AM
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Re: Fiber speed is not right?? Wrong profile??
19-05-2018 1:47 PM
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