Dropped 15 meg since I joined
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Re: Dropped 15 meg since I joined
09-02-2015 10:44 AM
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I can see we've picked this up for you off Twitter and we're investigating further.
@vindaloojim
As per my post in your thread your issue is with our Faults team.
@matty2k13
I've asked our faults team to get this picked up as a priority due to it being a week since you raised it.
Re: Dropped 15 meg since I joined
09-02-2015 11:03 AM
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Re: Dropped 15 meg since I joined
09-02-2015 4:31 PM
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Quote from: Matthew @ricke17
I can see we've picked this up for you off Twitter and we're investigating further.
Yes, thanks 🙂
Re: Dropped 15 meg since I joined
10-02-2015 10:00 AM
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http://community.plus.net/forum/index.php/topic,123718.0.html
But basically my speed dropped from 76 to 50 after a year as well. I raised two calls about this and the results were inconclusive. I was basically told that the Line Checker confirmed the speed I should expect is about 50, but nobody has ever been able to explain why the speed had dropped so suddenly. I guess that 50Mbps is still a pretty good speed, but I'm a bit of a terrier and it irks me to not know the exact reasons behind it.
I've just done the BT Availability Checker for my phone number. Could someone explain what these figures mean? What are Range A & B, and High and Low?
EDIT: I think I've found the answer to the Range question:
http://www.thinkbroadband.com/news/6173-bt-wholesale-checker-adds-more-information-for-fibre-connect...
I've been reliably informed (by an OR guy I collared with his head in our cabinet) that the cabling on our estate contains aluminium. So I suppose 2013 represented some form of threshold, maybe caused by uptake, which caused the line to degrade suddenly?
You know what a turtle is? Same thing.
Re: Dropped 15 meg since I joined
11-02-2015 2:08 PM
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Quote from: ricke17
Quote from: Matthew @ricke17
I can see we've picked this up for you off Twitter and we're investigating further.
Yes, thanks 🙂
Hello,
Sorry to be a pain, but I have not heard anything in regards to this and when I go to faults.plus.net it suggests that there is no open ticket!
Thanks,
Rick.
Re: Dropped 15 meg since I joined
11-02-2015 2:15 PM
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Re: Dropped 15 meg since I joined
11-02-2015 2:16 PM
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Re: Dropped 15 meg since I joined
11-02-2015 2:48 PM
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There's two timeslots to choose from. AM which is 8am while 1pm and PM which is 1pm while 6pm.
We should have from tomorrow till Saturday available.
If you can let me know when your available I'll get that booked in.
Re: Dropped 15 meg since I joined
11-02-2015 3:01 PM
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Cheers,
Rick.
Re: Dropped 15 meg since I joined
11-02-2015 3:19 PM
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Re: Dropped 15 meg since I joined
11-02-2015 3:21 PM
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Re: Dropped 15 meg since I joined
12-02-2015 2:02 PM
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Rick.
Re: Dropped 15 meg since I joined
12-02-2015 2:20 PM
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Re: Dropped 15 meg since I joined
12-02-2015 2:25 PM
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Re: Dropped 15 meg since I joined
12-02-2015 5:52 PM
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