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Could a staff member help with this speed issue please?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,587
Thanks: 10,314
Fixes: 1,601
Registered: ‎21-04-2017

Re: Could a staff member help with this speed issue please?

‎28-04-2017 9:21 PM

I'm off work for the weekend now, and in training all next week but if you've raised a fault ticket our faults team will pick it up over the next few days and will contact you to arrange the engineer. I'll try my best to keep an eye on things still.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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benfphillips
Grafter
Posts: 62
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Registered: ‎05-03-2017

Re: Could a staff member help with this speed issue please?

‎28-04-2017 9:24 PM

Don't be silly, enjoy your time off.

 

I'll wait for their call to arrange and go from there.

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,587
Thanks: 10,314
Fixes: 1,601
Registered: ‎21-04-2017

Re: Could a staff member help with this speed issue please?

‎02-05-2017 1:47 PM

I'm just following up on this for you. It looks like your estimate has dropped and your current sync rate is now within the expected range. Sad We've waived the engineering fee that was applied to your account.

Let us know if you have any further questions?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 33 of 33
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