Continually Dropping Connection- Plus net "Hub One" Router
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Re: Continually Dropping Connection- Plus net "Hub One" Router
24-03-2017 12:10 PM
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Thanks again, as there is nothing after the 22nd of March when I swapped over to the new router it must have stayed connected. Hopefully for the first time since I moved to fibre I have got a stable connection.
It has been much better since I moved to PlusNet about 2 years back but when I was with BT it could drop as often as 5 times in 20 minutes and after a few visits from Openreach who could not find any faults, they said they did not guarantee a constant connection and that I should expect the line to drop as often as it did.
Re: Continually Dropping Connection- Plus net "Hub One" Router
24-03-2017 12:26 PM - edited 24-03-2017 12:28 PM
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The new router would not know any connection data that came before it was first used.
This hub page will show the total time the connection has been live, so working out the days,hours,mins, would show you could work it out that way.
Having said that, this other page will show the total DSL uptime. Both of these would be the same, but a drop in the DSL will obviously show a shorter time than that given on the top link.
(the latter link gives you your current download and upload values)
Regarding the erratic nature of your connection with BT and OR visits = ditto.
edit to remove would and show
Re: Continually Dropping Connection- Plus net "Hub One" Router
24-03-2017 1:11 PM
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Those last two pages where the ones I wanted, I can't understand how I missed those
Thanks again
Re: Continually Dropping Connection- Plus net "Hub One" Router
24-03-2017 5:27 PM
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No problem
Glad to hear I help you find them
Re: Continually Dropping Connection- Plus net "Hub One" Router
05-07-2017 9:08 PM
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Mine is the same - every night at least once about 9pm I lose connection - sometimes it's several times in the evening and I'm getting sick of it - I'm going to find another provider once my contact is up!
Re: Continually Dropping Connection- Plus net "Hub One" Router
06-07-2017 10:42 AM
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Sorry to hear that Gail.
Your router does seem to lose connection for the past few nights.
Testing your line isn't identifying any issues
Sync Status | In Sync |
Downstream Speed | 72.0 Mbps |
Upstream Speed | 11.9 Mbps |
Voice Line Test Result | Pass |
Do you have anything on a timer (for example, a boiler) or electrical that sits near your router?
Re: Continually Dropping Connection- Plus net "Hub One" Router
06-07-2017 8:06 PM
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No - the only thing near the router is the telephone and the zgemma box which we'd switched off when we had problems before and it was still losing connection, and when I complained about it last time it seemed to work fine for a couple of weeks, but now it's doing it again. Would getting a different router make a difference? Maybe the plusnet router just isn't up to the job?
Re: Continually Dropping Connection- Plus net "Hub One" Router
06-07-2017 8:08 PM
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which router are you using?
Re: Continually Dropping Connection- Plus net "Hub One" Router
07-07-2017 9:52 AM
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Re: Continually Dropping Connection- Plus net "Hub One" Router
22-09-2017 11:26 AM
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i am having the same issue with new hub regularly dropping connection. Stability of connection is extremely important as i log in to my office with VPN and use our online systems to compile complex reports which I may lose if the signal drops during a particular step in our process. Just called Plusnet and 30 mins queue. The connection has just re-engaged.
Re: Continually Dropping Connection- Plus net "Hub One" Router
23-10-2017 11:22 AM
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We are having exactly the same problems. And from the number of different threads on here and elsewhere its a common problem that Plusnet does not want to address.
We first took the service a few months ago and everything was fine. The Hub one router set up easily and speeds were good. Three weeks ago broadband started dropping out, seemingly at peak times - evenings etc. Sometimes dropping every 20 mins, it resets and re-connects in about 5 mins. Last Sunday night the service was unusable as it dropped every 10 minutes. Speeds also decreased markedly.We have done everything recommended to fix it, using the test port on the BT socket, replacing filters twice! replacing leads. After turning every device in the house off and monitoring the light on the router we also had dropouts!
It seems to me that Plusnet does not have the capacity to serve its userbase and at peak times it simply cuts users off!
Re: Continually Dropping Connection- Plus net "Hub One" Router
23-10-2017 11:43 AM
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Re: Continually Dropping Connection- Plus net "Hub One" Router
25-10-2017 1:30 PM
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@davejeffery2 Apologies for the delayed response. Are you still seeing issues?
@Loz1 If you can PM me your username I'd be happy to look into this for you.
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