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Connection Down

TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Connection Down

As per the title I have came home from work around 6 and noticed the router flashing orange. Tried the usual reset but to no avail.

I am unable to raise a ticket on the member centre as each time I try to login it says the service is temporarily unavailable.

Can someone have a look at this?

I assume a credit will be issued to cover the down time?

Terry
7 REPLIES
Moderator
Moderator
Posts: 18,005
Thanks: 1,448
Fixes: 154
Registered: 11-01-2008

Re: Connection Down

Really you need to be phoning them and getting a fault raised

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection Down

I'd rather raise a ticket online than sit and wait to get put through
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: Connection Down

I've just checked and there's a local outage showing, due to be resolved this evening around 530pm.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection Down

Thanks for the update, it's still down at this point.

Credit on my account I assume
Moderator
Moderator
Posts: 18,005
Thanks: 1,448
Fixes: 154
Registered: 11-01-2008

Re: Connection Down

I suspect that would be unlikely

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection Down

Why not, it's still down so I'm paying for something that isn't working
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: Connection Down

I'm afraid outages like this are not something we refund for as they are outside of our control, sorry.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff