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Need to postpone activation date

Posts: 10
Thanks: 1
Registered: ‎29-10-2016

Need to postpone activation date


I need to postpone the activation date on our recently ordered broadband package. The purchase of the property we are going for has had an unexpected last minute delay and the seller has reacted badly to the email from their current provider, saying they will be cutoff from xyz date.

What is the easiest way to do this? I called the customer care team earlier this evening, but unfortunately after explaining the situation to a chap I was passed to another department and was then on hold for over 20 minutes..

Thanks in advance.

Community Gaffer
Community Gaffer
Posts: 17,689
Thanks: 667
Fixes: 167
Registered: ‎05-04-2007

Re: Need to postpone activation date

Hi there,

I can see you've got through and this should now be sorted for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff