Concentrator not reachable
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Concentrator not reachable
Concentrator not reachable
08-05-2016 9:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Concentrator not reachable
08-05-2016 10:41 PM - edited 08-05-2016 10:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm currently suffering with the same issue, going from what I could find out I strongly suspect it's something up the line rather than being an issue with our routers.
Edit: is it possibly related to https://community.plus.net/t5/Service-Status ?
Re: Concentrator not reachable
08-05-2016 11:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Concentrator not reachable
08-05-2016 11:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Giving the router reset a try anyway just as a shot in the dark, doubting it will do much other than leading to me having to redo the Wi-Fi settings on it.
Re: Concentrator not reachable
08-05-2016 11:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Concentrator not reachable
08-05-2016 11:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'd suspect we're not the only ones suffering with it, we're most likely just the only ones who've actually posted about it.
Re: Concentrator not reachable
09-05-2016 7:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I hate to double post but thought I should say that after a restart of both the cable modem and the router this morning I now have working internet again.
Re: Concentrator not reachable
09-05-2016 9:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Concentrator not reachable
09-05-2016 4:42 PM - edited 09-05-2016 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've had this problem since Saturday morning,I phoned Plusnet support and tried all the troubleshooting including resetting the router to factory defaults, connecting directly to the OR modem, leaving everything off for over an hour and nothing's worked. Currently my ticket has been escalated and I'm waiting for an update.
Initially I thought it was a stuck PPP session and after the troubleshooting was wondering if there was a problem at the exchange but now I'm not so sure where the problem is if it's affecting several people
Re: Concentrator not reachable
09-05-2016 5:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Concentrator not reachable
09-05-2016 6:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@CJBlue wrote:
Initially I thought it was a stuck PPP session and after the troubleshooting was wondering if there was a problem at the exchange but now I'm not so sure where the problem is if it's affecting several people
Mine was as I found out this morning after it was all working and my last post, BT had decided to rip the road up to do something to the phone lines, without any notice or any mention of service interruption on their web site for my area...
Re: Concentrator not reachable
09-05-2016 7:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Concentrator not reachable
09-05-2016 8:27 PM - edited 09-05-2016 8:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Interesting, just wonder if Plusnet or OR have / had problems. I see via the Thinkbroadband Quality Monitor I lost the internet for a few minute this evening. I also saw someone else's BQM (also with Plusnet) was also showing a problem at the same time. Seems to be up and running again though.
Re: Concentrator not reachable
10-05-2016 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
idonno wrote:
Interesting, just wonder if Plusnet or OR have / had problems
Well , the DSL light and internet connectivity returned about 10pm last night so I can get online but now the connection keeps dropping every 10-15 minutes so it's there's still a problem somewhere between me and PlusNet.
I'm guessing it's at the Exchange, but it could always be the cabinet - I should have taken a wander past to see if there was an OR engineer there.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Concentrator not reachable