Cannot connect to router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Cannot connect to router
Cannot connect to router
15-11-2018 3:09 PM - edited 15-11-2018 3:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have been using the router for over six months with no problems, then yesterday my Wifi connection dropped and I've been unable to connect via Wifi since (to the router).
Problem replicating across all devices. There's a NAS box wired connected but no way of doing any tests.
Am reliant on Wifi as bedbound, router currently connected to test socket.
Faulty router?
Re: Cannot connect to router
15-11-2018 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You could try a factory reset on the router by pushing a paperclip or similar in the reset hole and keeping the switched closed for 30 seconds. If it's a Hub Zero or Hub One it should reconfigure itself. I'm not sure about the old Technicolor ones whether you have to re-enter your Plusnet User Name ans Password.
If you search for available devices with your device can you see the wifi transmission? One further thought, I know that some of the older Technicolor routers have a barely visible wifi on/off switch that can be accidentally operated if you pick the router up awkwardly.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Cannot connect to router
15-11-2018 5:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Arrived home following appointment. Restarted router before going out. All seems to be working again, with no reset needed. Weird one, will keep an eye on things!
Thanks for posting.
Re: Cannot connect to router
15-11-2018 9:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cannot connect to router
16-11-2018 2:56 PM - edited 16-11-2018 11:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you notice the light on the front of the router change colour when your connection drops by itself?
[edit]
Added “change colour” so my post makes sense.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Cannot connect to router