Support Ticket requesting fibre upgrade no response since 1st November!

[#1]

I want to upgrade my service. I raised a ticket on November the first asking for a sales person to contact me to talk through the options. That ticket has gone unanswered ever since. Not even an acknowledgement. Nothing. Most disappointing.

Can one of the PN staffers please look into this for me ?

Thanks.

[#2]

Hi there, 

I'm really sorry that hasn't been picked up. I can arrange for someone to call you, please let me know if you have a preferred time for that to happen. 

[#3]

Thank you, I have sent you a PM.

[#4]

Thanks, I've passed on your details and have asked for someone to give you a call as per the details in your message. 

Adam