Buffering with full speed? YouTube, Plex BBC
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Buffering with full speed? YouTube, Plex BBC
Re: Buffering with full speed? YouTube, Plex BBC
28-08-2020 1:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@sgreener Just out of interest as I k ow that you have the same issue as me, are you still seeing it as it has cleared up for me again.
Re: Buffering with full speed? YouTube, Plex BBC
28-08-2020 1:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Yorkshirelion To be super clear, the static IP isn't a fix, it's a diagnostic tool. With the static IP, you are going via a different route through the wider infrastructure.
Ex-Broadband Service Manager
Re: Buffering with full speed? YouTube, Plex BBC
28-08-2020 1:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Kelly I understand the reasoning behind the static IP, however I actually think that this issue cleared up again on its own over the last 2-3 days or so. As the complaints from other family members of mine stopped then even though I was still using the VPN to bypass the routing.
Re: Buffering with full speed? YouTube, Plex BBC
28-08-2020 1:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had issues for months.
Re: Buffering with full speed? YouTube, Plex BBC
28-08-2020 1:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Buffering with full speed? YouTube, Plex BBC
28-08-2020 2:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yep. if it's congestion at the caches, it might be dependent on other traffic levels. If it's a failing piece of equipment, routing might change periodically.
We're looking
Ex-Broadband Service Manager
Re: Buffering with full speed? YouTube, Plex BBC
on 28-08-2020 2:59 PM - last edited on 28-08-2020 4:39 PM by Strat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’ve made a second call to tech support regarding our issues.
Heres the response...
Dear Mr, I am sorry that you have remained dissatisfied with the service you have received from Plusnet regarding the issue with streaming videos via You tube. After completing all the relevant checks we can confirm that the connection and internet speed is within the perimeters of your internet package. Unfortunately as there as been no error found with the service you receive directly and that a 3rd party router is being used, we would not be able to offer any further assistance. Kind regards, [CSA Removed] |
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: Buffering with full speed? YouTube, Plex BBC
28-08-2020 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Yorkshirelion The subject of the thread has "Plex BBC". Were you seeing this initially in more than just Youtube? If so, had that stopped but Youtube continued?
Ex-Broadband Service Manager
Re: Buffering with full speed? YouTube, Plex BBC
28-08-2020 4:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Kelly The first time this happened when I originally opened the thread I thought it was more than YouTube but it turned out to be just YouTube that had the issue and the others were an internal network issue.
Re: Buffering with full speed? YouTube, Plex BBC
01-09-2020 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey @Yorkshirelion how has it been over the weekend? Still behaving itself?
Ex-Broadband Service Manager
Re: Buffering with full speed? YouTube, Plex BBC
01-09-2020 3:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Kelly Still good for me yes, haven’t had any buffering issues over the weekend.
Re: Buffering with full speed? YouTube, Plex BBC
02-09-2020 12:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Buffering with full speed? YouTube, Plex BBC
02-09-2020 5:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Yorkshirelion your Internet dropped.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Buffering with full speed? YouTube, Plex BBC
02-09-2020 11:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's connecting now rather than the wait we were getting before but now at just really bad quality until it clears up.
Re: Buffering with full speed? YouTube, Plex BBC
09-09-2020 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Buffering with full speed? YouTube, Plex BBC