Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Broadband down for 12 hours now
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Broadband down for 12 hours now
Broadband down for 12 hours now
06-10-2020 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello. My broadband is down now for about 12 hours, since midnight. I thought it would be resolved by the time I wake up but unfortunately it’s still down this morning.
The light on the router is orange and the “b” light is red. I’m trying to connect on the phone to Plusnet advisor but it says due to high volume of calls they can’t take my call right now!!! Appalling! What should I do?
Could someone test my line to see what is wrong and fix it?
The light on the router is orange and the “b” light is red. I’m trying to connect on the phone to Plusnet advisor but it says due to high volume of calls they can’t take my call right now!!! Appalling! What should I do?
Could someone test my line to see what is wrong and fix it?
Message 1 of 4
(381 Views)
3 REPLIES 3
Re: Broadband down for 12 hours now
06-10-2020 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PN support do seem to be struggling since COVID-19 arrived...
You can follow the troubleshooting process at:
The troubleshooter will raise a fault with PN if the issue cannot be resolved.
At least you will have initiated the fault process without being stuck on the phone.
I suspect you will have to proactivley chase PN after the fault is raised.
Regards
Richard
Message 2 of 4
(371 Views)
Re: Broadband down for 12 hours now
06-10-2020 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you Richard
Problem has been resolved.
Problem has been resolved.
Message 3 of 4
(365 Views)
Re: Broadband down for 12 hours now
06-10-2020 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Excellent news 😀
Glad it is resolved.
Message 4 of 4
(355 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Broadband down for 12 hours now