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Broadband down for 12 hours now

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Dabbler
Posts: 15
Thanks: 4
Registered: ‎02-08-2020

Broadband down for 12 hours now

Hello. My broadband is down now for about 12 hours, since midnight. I thought it would be resolved by the time I wake up but unfortunately it’s still down this morning.
The light on the router is orange and the “b” light is red. I’m trying to connect on the phone to Plusnet advisor but it says due to high volume of calls they can’t take my call right now!!! Appalling! What should I do?
Could someone test my line to see what is wrong and fix it?
3 REPLIES 3
All Star
Posts: 659
Thanks: 207
Fixes: 22
Registered: ‎19-11-2008

Re: Broadband down for 12 hours now

Hi @makkurokurosuke 

PN support do seem to be struggling since COVID-19 arrived...

You can follow the troubleshooting process at:

https://faults.plus.net

The troubleshooter will raise a fault with PN if the issue cannot be resolved.

At least you will have initiated the fault process without being stuck on the phone.

I suspect you will have to proactivley chase PN after the fault is raised.

Regards

Richard

 

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Dabbler
Posts: 15
Thanks: 4
Registered: ‎02-08-2020

Re: Broadband down for 12 hours now

Thank you Richard Smiley
Problem has been resolved.
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All Star
Posts: 659
Thanks: 207
Fixes: 22
Registered: ‎19-11-2008

Re: Broadband down for 12 hours now

Excellent news 😀

Glad it is resolved.