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Broadband cease?

FIXED
F1D
Dabbler
Posts: 17
Thanks: 2
Registered: 05-07-2014

Broadband cease?

Quick question, I'm moving back to Plusnet from BT and upon checking my line details on dslchecker, I notice it says:

 

There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 17th May 2016. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service.

 

17th May would be my chosen switch date.

 

Is this normal? I've read previously a cease means a complete line stop... I'm transferring my number over and everything.

 

Thanks!

 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,122
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: Broadband cease?

That shouldn't be anything to worry about. When there is an in-flight order against the line, this will generally show as a cease on DSL Checker/TAGS checker.

 

I'm also double checking over your account now to make sure everything is as it should be. I'll let you know shortly if there are any problems to be aware of Wink

 

EDIT: Nothing to worry about at the moment. The orders aren't committed for the 17th yet, that's simply the requested date, however I'll check back on it tomorrow for you as it can take up to 24 hours for orders to reach a committed state.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
F1D
Dabbler
Posts: 17
Thanks: 2
Registered: 05-07-2014

Re: Broadband cease?

Awesome, thanks for checking!!

 

Feeling glad to be coming back already =]

Plusnet Help Team
Plusnet Help Team
Posts: 4,122
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: Broadband cease?

Fix

Glad to hear it Cheesy

 

Just to confirm, your orders now show committed for 17/05/16 Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
F1D
Dabbler
Posts: 17
Thanks: 2
Registered: 05-07-2014

Re: Broadband cease?

Great! Thanks very much for looking into it and checking, much appreciated!