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what should i do

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scottymc
Grafter
Posts: 224
Thanks: 5
Registered: 04-02-2015

what should i do

Ok I'm going to post 3 pictures of my router stats

The first is how the connection has been for a while....

The second is after a power cut......

The third is what I've come home to after a weekend away ...

I have powered down the router a couple of times to get it to sync at a higher rate but it would seem stuck..

Should i wait for the DLM to sort this or is there something PlusNet can do....

 

Moderator's note by Mike (Mav): OP's email removed from attachments

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,313
Thanks: 218
Fixes: 64
Registered: 27-04-2007

Re: what should i do

Hi there, DLM is entirely automated for fibre connections but I imagine you'd see some improvement if line conditions stay as they are for the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
scottymc
Grafter
Posts: 224
Thanks: 5
Registered: 04-02-2015

Re: what should i do

Cheers Adam
To be fair it's already gone up a bit this morning so hopefully won't take to long
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: what should i do

Just don't power cycle router or this will make DLM delay making changes.

IIRC changes are made by DLM early hours in the morning
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Plusnet Help Team
Plusnet Help Team
Posts: 13,313
Thanks: 218
Fixes: 64
Registered: 27-04-2007

Re: what should i do

To be fair it's already gone up a bit this morning so hopefully won't take to long

Good to hear!

 

Thanks for letting us know and do shout up if that becomes a problem again!.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
scottymc
Grafter
Posts: 224
Thanks: 5
Registered: 04-02-2015

Re: what should i do

Hi Adam,

Line is more or less back to normal..

Just my PlusNet current line speed is about 10 meg out could you please give it a nudge in the right direction...

Cheers
Community Veteran
Posts: 1,453
Thanks: 235
Fixes: 31
Registered: 13-08-2015

Re: what should i do

As this is a public forum, you really should hide the personal details - your sign in/email for example..

Plusnet Help Team
Plusnet Help Team
Posts: 4,245
Thanks: 883
Fixes: 180
Registered: 25-03-2015

Re: what should i do

Fix

I've given the profile on our side a nudge, hopefully that helps Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
scottymc
Grafter
Posts: 224
Thanks: 5
Registered: 04-02-2015

Re: what should i do

So I see

Cheers buddy