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BQM showing a sign of plusnet gateway issues

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Seasoned Pro
Posts: 3,122
Thanks: 155
Fixes: 10
Registered: ‎01-06-2010

BQM showing a sign of plusnet gateway issues

There is big reduced speed in broadband with latest BQM has largest packet loss and increasing higher latency since 8pm.

 

Is there fault on BT network, exchange or gateway?

 

BQM live: https://www.thinkbroadband.com/broadband/monitoring/quality/share/93823add03e573fe5a69d3e86afebfa363...

 

TBB Speedtest: https://www.thinkbroadband.com/speedtest/1601580929352507855

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All Star
Posts: 659
Thanks: 207
Fixes: 22
Registered: ‎19-11-2008

Re: BQM showing a sign of plusnet gateway issues

Plusnet issue  I would guess?

Another two customers affected here:

https://community.plus.net/t5/custom/page/page-id/_PingGraphs

See graphs titled Oliver & rpm.

 

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Seasoned Pro
Posts: 3,122
Thanks: 155
Fixes: 10
Registered: ‎01-06-2010

Re: BQM showing a sign of plusnet gateway issues

Yep, it affect me, my parents, oliver, rpm and townman in this latest BQM graphs

 

Pity my graph isn't there!

Does changing to different gateway solve this?

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All Star
Posts: 659
Thanks: 207
Fixes: 22
Registered: ‎19-11-2008

Re: BQM showing a sign of plusnet gateway issues

Worth the minimal effort of dropping the PPPoE and reconnecting, to see if you can land on a different gateway.

If the issue is in regional backhaul between your PoP area and Plusnets data centres then it will not work.

 

 

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Community Veteran
Posts: 390
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Registered: ‎22-08-2007

Re: BQM showing a sign of plusnet gateway issues

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Seasoned Pro
Posts: 3,122
Thanks: 155
Fixes: 10
Registered: ‎01-06-2010

Re: BQM showing a sign of plusnet gateway issues

Fix

Just done this: Worth the minimal effort of dropping the PPPoE and reconnecting, to see if you can land on a different gateway.

 

https://www.thinkbroadband.com/speedtest/1601583415519351555 speed are much better now but not perfect yet

 

BQM showing improvement of changed to different gateway

 

BQM after different gatewayBQM after different gateway