After a thunderstorm
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- Re: After a thunderstorm
19-08-2020 11:13 AM
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Hello, I'm having difficulty contacting you though phone, chat or twitter, hope you can help:
Last week during the thunderstorms, my Billion 8800NL R2 router died overnight but I think it kept trying the line which has resulted in me either being heavily DLM'd or dropped to standard ADSL. My line speed is about 4Mb/s now, where it was over 13Mb/s before the storm.
I am now running an identical new router with no (phones or equipment on the line). As you can see from the attached, I have a good line with the potential for a much higher data rate.
Could I request that you kindly reset my DLM profile?
Many thanks
Duncan
Fixed! Go to the fix.
Re: After a thunderstorm
19-08-2020 11:28 AM
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This topic has been moved from ADSL Broadband to Fibre Broadband.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: After a thunderstorm
19-08-2020 3:47 PM
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Hi Strat, thanks for reading though my issue there Apologies for my being unclear but it is a copper ADSL2+ 'Exchange only' line I have, not fibre.
Cheers
Duncan
19-08-2020 6:10 PM
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Managed to get through to a very nice lady on the phone who fixed the problem
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- Re: After a thunderstorm