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ADSL to Fibre Plus today....

DogTog
Newbie
Posts: 3
Registered: ‎19-11-2019

ADSL to Fibre Plus today....

My date for upgrading is today, I received my new router/hub a few days ago, how will I know when the service has swapped over and when to install the new router? 

5 REPLIES 5
dvorak
Moderator
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Registered: ‎11-01-2008

Re: ADSL to Fibre Plus today....

You can use the Hub One on both ADSL / VDSL so you should be able to pl;ug it in straight away and it should swtich automatically when your service does.
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DogTog
Newbie
Posts: 3
Registered: ‎19-11-2019

Re: ADSL to Fibre Plus today....

Oh great, I'll attempt that now. 

DogTog
Newbie
Posts: 3
Registered: ‎19-11-2019

Re: ADSL to Fibre Plus today....

Ok, hub install went smooth and am up and running (on ADSL) with this. Will I get an email to say it's changed over to fibre plus or just keep checking on a speed checker etc?

dvorak
Moderator
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Re: ADSL to Fibre Plus today....

You should get notification from PN when the switch is completed, but you can also check in the routers web interface (http://192.168.1.254) so see how it's connected.
Your connection will drop for a time so you may well notice that.
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SammyM
Plusnet Help Team
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Registered: ‎22-01-2018

Re: ADSL to Fibre Plus today....

Hello @DogTog,

 

Thanks for getting in touch and welcome to the forums. You will receive a notification once the order has completed and this will be anytime up to midnight on the 20/11/2019.

 

Please get back to us if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team