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9 days without connection

Posts: 1
Registered: ‎08-07-2015

9 days without connection

I've been without a connection on my fibre broadband for over 9 days now. Every time I contact support or customer services I just get told 'its being looked into'. I only signed up to Plusnet recently and really regret it. their Customer service is awful. No one seems to take any responsibility for issues, its just passed around with no-one doing anything. I'm starting to wonder if the best option is to cancel and move to another provider even if it costs a lot in penalties. .
Plusnet Help Team
Plusnet Help Team
Posts: 5,977
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: 9 days without connection

I'm sorry to hear about the issues your having.
Leave this with me.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team