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Fibre Not working Again

cgood1
Hooked
Posts: 6
Registered: 08-07-2015

Fibre Not working Again

Internet been down for two days. Done the reconnect video etc but again nothing. This has happened before and had to wait for a BT engineer. Can we get this sorted
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Fibre Not working Again

If you can message me your availability I'll get a engineer booked in for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cgood1
Hooked
Posts: 6
Registered: 08-07-2015

Re: Fibre Not working Again

Do you know what really angers me? Its taken two days to get back to me via ticket and a matter of hours on here.
cgood1
Hooked
Posts: 6
Registered: 08-07-2015

Re: Fibre Not working Again

available saturday11th, sunday12th , monday13th, tuesday 14th. Also can you confirm compensation for no telephone line 3 months and now 4 days without fibre
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Fibre Not working Again

I can see our Faults team have booked this for you.
In terms of compensation and a refund our Faults team will look into that once we know everything is fixed.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team