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New fibre slower than expected.

LewisSomer
Newbie
Posts: 2
Registered: 10-07-2015

New fibre slower than expected.

Just got my fibre installed yesterday and I was quoted an estimate speed of 64meg but it's currently running at 37ish.
I know that the actual speed is often slower than what was estimated but this seems quite a bit slower.
Also the upload is only 1.82 which seems very low.
I signed up for the extra package but is they're any chance I've accidentally been put on the standard one as I understand
that one limits the upload to 2meg.
I tested it via ethernet not WiFi.

4 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: New fibre slower than expected.

Hi and welcome to the PN forum Smiley
It certainly looks as you've been provisioned on 40/2 by mistake.  Hopefully on of the PN will pick this up and make the necessary changes soon.  Also, hopefully they'll feed this upwards as well as there are far too many mistakes being made at the moment!
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: New fibre slower than expected.

As pwatson has guessed you were put on the wrong offering.
I've placed a order to change this and it'll complete Monday.
Sorry about this.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
LewisSomer
Newbie
Posts: 2
Registered: 10-07-2015

Re: New fibre slower than expected.

Thanks for the quick response. Glad it's been sorted.
Peterxrm
Grafter
Posts: 39
Registered: 30-07-2007

Re: New fibre slower than expected.

Quote from: LewisSomer
Thanks for the quick response. Glad it's been sorted.

Glad you got your sorted-my query on this forum, similar top yours has been ignored for a ticket raised on 6 July. What did you kiss to get action Wink