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rDNS / PTR record change request please

grumbley
Newbie
Posts: 2
Registered: a week ago

rDNS / PTR record change request please

Hi,

I'd like to have the rDNS / PTR record for my static IP changed to NOT include my account username.

Appreciate if someone could pick this up & message me.

Thanks.

Tags (2)
2 REPLIES 2
Tina11192
Plusnet Help Team
Plusnet Help Team
Posts: 2
Thanks: 5
Registered: 2 weeks ago

Re: rDNS / PTR record change request please

@grumbley thank you for your recent message, I hope you are well.

 

I tried calling you to progress the request to remove the username from the reverse DNS / PTR, however, there was no answer. 

 

Just letting you know I have raised this to our NetOps team, I suggest that you check your Plusnet online account at your earliest convenience, as I have sent you a detailed email.

 

I hope this helps, please let me know if there's anything else I may be able to assist you with.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Cri Ignatti
 Plusnet Help Team
grumbley
Newbie
Posts: 2
Registered: a week ago

Re: rDNS / PTR record change request please

Hi, I responded to the ticket in my Plusnet online account with the requested details,

however I see there is an update saying the ticket has been closed.

 

The rDNS entry still contains my username, can this be sorted out as soon as possible and

changed from <username>.plus.com to <static-ip>.plus.com.

 

Thanks.